Storyline 3 (update 6: 3.6.18134.0), publishing at 100% image quality
Using png-24 images at 100%; no resizing in SL
Images look fine when imported; fuzzy when previewing or published
.story file of exact same images published in 2/2019 looked sharp; however, if I now preview that .story file the images are fuzzy. The published version from 2/2019 looks sharp.
Using exact same process both in .story file from 2/2019 and present file.
The only change in my system during this period of time has been Windows updates.
Please see attachments showing differences between what was and what is now occurring.
I have submitted this issue to Articulate Support. In the meantime, what about uninstalling/reinstalling the latest build? Any advice on uninstalling completely before reinstalling using the download?
Gerry, I haven't used EMF, and am not sure where that is even possible from Photoshop. The issue here is that PNG was working fine for my courses until this current SL3 build.
Understood. :) I was just trying to offer something that might work or be acceptable as an interim until this gets addressed.
For screenprints of documents and web sites, lately I've found EMF's (or Windows Enhanced Metafiles) to sometimes be slightly better than PNGs. Not perfect but often better.
Another thing that may work in general as an interim until this is addressed: Use the Classic Player and not the Modern Player.
Have the Classic Player at a fixed size that works well with the size of your screen caps. Don't have it fill the screen unless it has to fit that way in an LMS course player frame.
After sending Articulate Support my full documented case with examples, they have agreed that this is an issue that has been verified and needs to be addressed in the next update. In the meantime the only solution is to develop in SL3.3, as both 3.5 and 3.6 cause this issue.
Popping in here to let you know we just released Update 7 for Storyline 3! Here are the details.
It includes the fix we made in Storyline 360 that addresses an issue where text and images could be blurry when viewing a course in Google Chrome or Safari.
i have Articulate 360, so I know i have the latest build, but I am still experiencing fuzzy images when previewing and publishing. I have tried JPGs and PNGs and have set the publishing to 100% image quality. Any ideas?
Hi there, Jennifer. So sorry you're running into that on the latest update!
With the latest version of Storyline 360, you should see crisp images when following these best practices. I've opened a case with our Engineers so we can have a thorough look at what's happening with the quality.
Look out for an email with next steps; and since you have Articulate 360 for Teams, you'll get priority support!
Hi there, David. Happy to look into the quality with you!
Would you mind sharing a sample .story file with us? It'll help us get a clear picture of what you're seeing, and we'll delete the course after troubleshooting. We'll also check out the slide and image dimensions.
You can send it privately by using this link or share it publicly here. We're excited to help!
11 Replies
I have submitted this issue to Articulate Support. In the meantime, what about uninstalling/reinstalling the latest build? Any advice on uninstalling completely before reinstalling using the download?
Hi, Richard! By chance, have you tried using EMF images instead of PNGs? I often get better results with EMFs.
Gerry, I haven't used EMF, and am not sure where that is even possible from Photoshop. The issue here is that PNG was working fine for my courses until this current SL3 build.
Understood. :) I was just trying to offer something that might work or be acceptable as an interim until this gets addressed.
For screenprints of documents and web sites, lately I've found EMF's (or Windows Enhanced Metafiles) to sometimes be slightly better than PNGs. Not perfect but often better.
Here's a sample: https://360.articulate.com/review/content/16a8a98d-6a88-4b76-a143-c6cfa9f683ff/review
Another thing that may work in general as an interim until this is addressed: Use the Classic Player and not the Modern Player.
Have the Classic Player at a fixed size that works well with the size of your screen caps. Don't have it fill the screen unless it has to fit that way in an LMS course player frame.
https://360.articulate.com/review/content/9c2e5488-503f-4faf-85ba-90c54ffef034/review
The Modern Player always fills the screen and sometimes this scaling up can cause fidelity issues.
After sending Articulate Support my full documented case with examples, they have agreed that this is an issue that has been verified and needs to be addressed in the next update. In the meantime the only solution is to develop in SL3.3, as both 3.5 and 3.6 cause this issue.
i have Articulate 360, so I know i have the latest build, but I am still experiencing fuzzy images when previewing and publishing. I have tried JPGs and PNGs and have set the publishing to 100% image quality. Any ideas?
Hi there, Jennifer. So sorry you're running into that on the latest update!
With the latest version of Storyline 360, you should see crisp images when following these best practices. I've opened a case with our Engineers so we can have a thorough look at what's happening with the quality.
Look out for an email with next steps; and since you have Articulate 360 for Teams, you'll get priority support!
Katie, is there an update on this issue? The best practices are unacceptable for my client. Thank you.
Hi there, David. Happy to look into the quality with you!
Would you mind sharing a sample .story file with us? It'll help us get a clear picture of what you're seeing, and we'll delete the course after troubleshooting. We'll also check out the slide and image dimensions.
You can send it privately by using this link or share it publicly here. We're excited to help!
This discussion is closed. You can start a new discussion or contact Articulate Support.