Storyline 3: Program closing when attempting to insert or change media

Hi All,

This is an issue I've noticed with both Storyline 3 and Storyline 360 - Trial version.  

I'm working locally on a Windows 10 machine.  I have MS Outlook and Chrome and Workplace Chat and Windows explorer open. 

When I go to insert any kind of media, such as an image, or audio or video from file, Storyline sometimes closes.  It just closes - no explanations, no error messages, no apologies, no backups.   Its like it was never open.

I've noticed this when inserting OR changing media from both a local and network drive, though not from cloud storage (but it may be due to insufficient testing).  

I can't have Storyline closing every time I insert a sound clip or I'll never get anything done.  I need this fixed, ASAP. 

Thanks!

4 Replies
Crystal Horn

Hi there, Martin. That sounds really frustrating and definitely shouldn't be happening. I would recommend having your media stored on your local C: drive, where your Storyline project should also be stored. Would you be able to work one-on-one with my team to figure out why this is happening in your environment? Thank you!