Hi my team is having problem publishing courses in Storyline 3 with animated gifs on versions update 13, 14 and 15. It was working fine on Update 12. Is there a way to downgrade it? Can you guys repair it? When in preview the gif doesnt work on those versions and when publishing the gif only goes half way.
Thank you for sharing these details with us! I see that you've also reached out to our Support Engineers and are working with my teammate, Chester. We've logged this as a possible software bug so I'll keep you updated in this discussion if we release a fix!
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Just sharing a little bit more.
The problem occurs when using a mask on a gif inside storyline 3.
This problem does not happen on version update 12.
Hello Rafael!
Thank you for sharing these details with us! I see that you've also reached out to our Support Engineers and are working with my teammate, Chester. We've logged this as a possible software bug so I'll keep you updated in this discussion if we release a fix!