I just purchased storyline 3, downloaded trial to install as instructed. Ran as administrator and install stalls on agreement screen. I have submitted a case but have not heard back. It is crazy to spend $1500.00 and cannot get the program installed nor receive any help from support.
Does anyone have a solution or should I stop payment on my purchase?
I'm sorry the installation is hanging, and you're right – that should not be happening.
I see you're already knee-deep in troubleshooting with one of our Support rockstars, Renato. You're in great hands, and we're not going to give up until you're up and running!
I'll follow your case along, and be sure to reach out if you have any questions along the way!
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Hi, Mark. Welcome to eLearning Heroes!
I'm sorry the installation is hanging, and you're right – that should not be happening.
I see you're already knee-deep in troubleshooting with one of our Support rockstars, Renato. You're in great hands, and we're not going to give up until you're up and running!
I'll follow your case along, and be sure to reach out if you have any questions along the way!
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