Storyline 360

Hi Sajna!

Just wanted to double check - have you removed the option for the menu on the Player Properties?

Also, how are you testing your file on iPad and mobile - on a web browser or in an LMS? Do you also see the menu when you test it on your computer?

Yes, as the course has a chrome less interface, the menu and the other tabs are unchecked in the player.  

I tested it on the mobile. I have attached the image taken from my mobile. I don't want the right side default menu panel to appear as I have my own custom menu, which I have also displayed in the image.

I see what you're saying, Sajna.  If you've unchecked Menu from your Player properties, it shouldn't be showing on the responsive player, either.  I was able to successfully remove it form my course when viewed on mobile.

Have you chosen to include the player navigation (previous and next as well as swipe)?  Can you check your slide properties as well to see if your custom player setup is being used?  We can have a look at your .story file, too, if that would be helpful!

Hi Crystal,

I haven't included the player navigation, as I have custom prev and next buttons that need to be clicked. So when i click the next button in mobile it does move to the next slide. Do you need me to enable swipe ?

Hi Crystal,

Pls tell me how you were able to remove the default menu panel from the right side of the course. 

Hi Sajna!

To remove the menu from the player, click Player from the Home tab, then un-check Menu from the Player Tabs box. 

Also, be sure you don't have the menu enabled for individual slides. You can check this by looking at the Slide Properties:

Hi Alyssa,

I have done all that....menu is unchecked in the player and the slide properties. :-(

Hi Alyssa,

Thank you so much, you were right. I just don't know how i overlooked 2 slides that had the menu checked. Now the issue is resolved. 

Thanks again

Sajna

Great to hear! So glad you were able to figure it out, Sajna!

Hi,

I have a question about the player features specifically for tablet devices. I have the sidebar set to "On Left" and I do see my menu on the left when previewing on a desktop. The moment I preview the course on a tablet or mobile device in landscape, the menu shifts to the right. Any way I can shift that to the left as well? 

Hello Bridgitte!  At this time, the navigational controls of the responsive player will only display on the right side of the screen.  But having the ability to move those controls has been brought up before, so would you like to add your voice in a feature request here?

Thanks for your input!  :)

Hi Alyssa! Thanks for the reply :) I will definitely submit a feature request. Looking forward to seeing some flexibility with a tablet device in the future! 

Another quick question for you. I published a module using SCORM 1.2 in HTML5 format only. I then uploaded it to our LMS and am trying to view the elearning module on a surface tablet. Although it's showing me the HTML5 output, I'm unable to get any of the mobile player settings (swipe to advance to next slide, navigation bar on the right, etc). I know this probably has something to do with the resolution and screen size, but any idea how I can force that mobile player on the Surface (aside from using the Articulate App)! Thanks! 

Hm, that's interesting. Have you tested the published output on other mobile devices? If so, did the navigation work there?

I would suggest sending your file to our Support Engineers, and they will be able to test it on a Surface tablet to further investigate the issue. If you do decide to open a case, be sure to share your case number with me so I can follow along!

Hi again! Yup, I tested the published output on both the iPad and the surface tablet. The iPad was showing the new responsive player, but the surface defaulted to the standard player. I guess because the surface tablet runs more like a desktop computer than a tablet? 

Yes, that could be the case. I don't have much experience using a Surface tablet, so I would reach out to the Support Engineers for a more thorough explanation. :)