Storyline 360 Caption Editor Failure

Mar 17, 2020

Anyone having this problem?  I never have this problem but of course now that I need to work remotely - bingo.  I put the captions into my video and then click Save and Close, but nothing displays in the timeline and if published the captions don't display.  They don't display in preview.  Yes, I have clicked the Player box for captions.  What is going on?  I'm up to date, and I rebooted.  I'm so frustrated!!!  Need to get this work done!

6 Replies
Oliver Cruz

Hi Susan?

Are you comfortable on sharing your file so I can probably take a look on what could have possibly gone wrong on your project file?

I have attached a video that I have found on Youtube that has helped me in creating captions on a video in Storyline. 

You also might wanna check on this discussion below.

Hope this helps,


Brian Liddell

Mary, they told me to uninstall it, reboot and reinstall which I did - nothing changed, it still is not functioning.  To be clear @RenGomez, this isn't my first time at the rodeo.  I've been using Storyline 360 for a couple of years, and have had no problem with this feature to date. Mary, we were given a second set of instructions that I will try to do this afternoon.  It's tough; as most of us in the country are remote right now, my IT department is not just down the hall and I need their permissions in order to change anything - including reinstalling the software.   I've copied and pasted the instructions I received from Storyline below if it helps.  I'll let you know if that works. 

Hello Susan,

Thank you for sharing the recording of what you're experiencing and for sharing your project (.story) file.

I tested your project and was able to successfully have the closed caption show up on the slide as seen here:

Yes, please try rebooting your machine first to see if this will work.

If Storyline 360 isn't working properly, a simple repair usually fixes the problem. Follow the steps in this article:

If the above troubleshooting steps didn't work, let's go ahead and try steps in this article to fix it:

Let me know how it goes.


Georvy Sacramento
Customer Support Engineer
Articulate Support -


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