Closed Captions from imported SRT files not working
Sep 11, 2018
I have a file with closed captions that used to all work, but now the only slides that display captions are the ones that I manually entered. When I preview the file, all captions work. When I publish the file, the captions do not display on slides where I imported SRT files for the captions. The button is still there, but nothing happens when I press it. I've tried publishing with html5 only and with flash fallback and have the same results both times.
I think this change occurred after last updating Storyline (I'm running the latest version), but I'm not positive, so I'm wondering if it's a bug.
UPDATE: It looks like everything is working fine in Internet Explorer, so it's something with Chrome. The weird thing is that the captions work initially in Chrome for a coworker until she turns them off, and then she can't turn them back on. Again, this is only with captions from an SRT file.
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