Closed Captions from imported SRT files not working

I have a file with closed captions that used to all work, but now the only slides that display captions are the ones that I manually entered. When I preview the file, all captions work. When I publish the file, the captions do not display on slides where I imported SRT files for the captions. The button is still there, but nothing happens when I press it. I've tried publishing with html5 only and with flash fallback and have the same results both times.

I think this change occurred after last updating Storyline (I'm running the latest version), but I'm not positive, so I'm wondering if it's a bug.

UPDATE: It looks like everything is working fine in Internet Explorer, so it's something with Chrome. The weird thing is that the captions work initially in Chrome for a coworker until she turns them off, and then she can't turn them back on. Again, this is only with captions from an SRT file.

4 Replies
Crystal Horn

Hi there, Kristen.  Thanks so much for that detail.  When your coworker turns off the captions, is she using the button in the Player?

I made a quick test file, and you can launch it here.  The first slide has captions from an .SRT file, and the second slide has captions that I manually created.  Both of them work for me in Chrome 69.  Can you have a test with my output and see if you experience the same?

I'd be happy to test your file on my end as well if you can share it here!  If not, send it to me privately.  Thanks!

Crystal Horn

Hey Kristen.  Just checking in to let you know that we just released update 21 for Storyline 360! It includes new features and fixes - check them all out here.

One of the fixes addresses an issue where closed captions sometimes disappeared in HTML5 when using the classic player.

Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!