I have been working in Storyline 360 for a long time with no issues. However, since the latest update it is continually crashing. Locks up and wont save or close? The only common thing I have noticed, is it appears to do it after I attempt to paste an image onto a slide.
Have you tried the repair steps for Storyline 360? Also, you can make sure that you are using latest update by checking the version history of Storyline 360 here.
I am having a similar issue when replacing an image. 360 hangs. I have tried this with a range of image and image types and sizes with no luck. To resolve the issue I have to delete the image and insert the replacement for it to work. This is frustrating when you change the image on a state.
If you find this error consistently occurring, please share your .story file with our support team to lend you a hand in figuring out why this is happening!
5 Replies
Hi Michael,
Have you tried the repair steps for Storyline 360? Also, you can make sure that you are using latest update by checking the version history of Storyline 360 here.
Hope this helps!
Regards,
Mark
I am having a similar issue when replacing an image. 360 hangs. I have tried this with a range of image and image types and sizes with no luck. To resolve the issue I have to delete the image and insert the replacement for it to work. This is frustrating when you change the image on a state.
To confirm I have the latest update.
Any ideas?
DC
Yes, current version.
Also crashing when I click on the Player. Preview doesn't load and everything locks up.
Hi, Michael and David,
I'm sorry to hear you're both running into Storyline 360 crashing issues when pasting images and working in the player.
One quick tip is to ensure your files are saved locally when editing, as a network drive or cloud-synced file can cause similar issues.
If you find this error consistently occurring, please share your .story file with our support team to lend you a hand in figuring out why this is happening!
SHARE YOUR FILE WITH US.