Storyline 360 Freezing when changing linked document

Oct 30, 2019

I have had this happen in a couple of modules...once in the player and once on a slide.  When I attempt to replace or add a resource the application stops working.  I get as far as selecting the document, but I am unable to activate the button to upload the file.  Storyline just stalls out.  Any thoughts about why this is happening and what I can do to remedy it?

2 Replies
Leslie McKerchie

Hi Susan,

Thanks for reaching out and letting us know what you are running into with your project file.

I'm curious if the issue happens in any course you are working on or just this particular one?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

If it's happening in any/all files, you should conduct a repair of your software.

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