Storyline 360 latest updates issues: Video cannot be played with video controls (below video) turned on

Hi James!

I'm eager to investigate! I'm on Update 36 (Build 3.36.21213.0) of Storyline 360 and just tried to recreate your screenshot. Oddly enough, I'm able to play the video with the video controls.

Can you also attach the .story file to this discussion so I can test your project on my end?

I already added video clip

after Published - Review all good

But when I open from My Articulate Project I can't see video

Hi Sherali!

Interesting! Is the slide blank where the video should be? Also, what is the file format of the video?

Would you mind attaching a screenshot of how the course is displayed without the video?

Hello,

All training looks good in LMS only one issue we have

Under Curriculum have 12 modules and should be showing CURRICULUM PROGRESS

Is not changing staying with 0%

[cid:image001.png@01D5F201.24566AF0]

Thank you very much! With kindest regards,
Vielen Dank! Mit freundlichen Grüßen,
Muchas gracias! Saludos cordiales,
Sherali Jiwani
Human Resources
Personnel Development & Training US
DRÄXLMAIER Group
DAA Draexlmaier Automotive of America LLC
801 Challanger Drive
US-94551 Livermore
T +1 650 567-6761
M +1 925 394-6101
mailto:sherali.jiwani@draexlmaier.com
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[FACEBOOK] [TWITTER] <https://twitter.com/DRAEXLMAIER

Hi Sherali,

Thanks for the update.

I'm curious if you're seeing the same issue when testing in SCORM Cloud or are you only seeing an issue in your LMS?

If you're able to replicate or need a hand with testing, please share your .story file with our team directly here.

It also looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Hi Leslie - I'm having a similar problem - I can show video controls but only Play/Pause. There's no Rewind or FF. Does Storyline 360 still allow learners to rewind and FF videos?

Hi Drew!

Good question! The video controls below a video include Play/Pause and a seekbar. You can fast forward and rewind by clicking directly on the seekbar. 

Here's what that looks like in Storyline 360:

Hi Lauren, that was my understanding too, but clicking directly into the seekbar to rewind or FF no longer works, according to a .story file I've just published.

Hey Drew,

Thanks for the additional information.

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Will do, thanks Leslie!

Got it, Drew! I replied to you via e-mail from your support case.

Hello Leslie,

I´m working with the 3.42 version of Storyline, my problem is that the seek bar or video controls are not showing when playing the preview or publish the course in Review 360.  The option to show the video controls is marked, I am sending you my .story asking you please to take a look and tell me what could be wrong. I´d appreciate your help. (Carolina from Guatemala)

Hi Carolina,

Happy to help! It looks like your video controls are outside the Story Size of the course. When you run a course, you will only see the elements that are inside the story size.

You can adjust this by going to the Design tab and selecting Story Size.

You can also resize your videos to include the video controls within the slide if you don't want to adjust the story size.