Storyline 360 - read-only error

Jan 06, 2021

Hi

I am converting a course to HTML5 but when I come to publish it is saying 'Storyline output is read only, being used by another process or you do not have the proper security permission to access this resource'.

Does anyone have any advice please?

thanks

Debbie

 

7 Replies
Ren Gomez

Hi Deborah,

I'm sorry to hear this error is coming up for you! As a quick check, can you verify if your file is saved on your local drive? Here are a few tips you can try:

  1. Save a copy of the file to your desktop and rename the file. Then try to open it.
  2. After step 1, open a blank project file, then choose File->Import->Storyline to import the slides. Then try to open it.

If you're still unable to get the file going, our team may be able to provide some additional guidance, so feel free to connect with us using the link below!

SUBMIT A CASE.