Storyline 360 Screen Capture poor resolution

Hi again,  When I upload this screen recording to our LMS, the resolution is a lot clearer (in IE 11). See image attached.

Check out the published mode image attached to compare what the published project looks like when I preview it locally using IE 11.

With Storyline 2, I always get the same resolution when previewing a published project locally or uploaded to LMS.
Why is it different with 360? This is interrupting my workflow.

Thanks again

Hi Angela

SL2 preview is flash, SL360 preview is html5 that could account for the difference. 

Thanks Wendy,

So how do I get around it so I can preview my project during build phase (preview mode and published mode locally) with a clearer resolution?

Hey Angela - would you be able to share your .story file so that I can see the Preview issue you mention here? We recommend viewing the published output in the intended environment as well, so viewing locally when published for LMS is not recommended. If you need to view locally, you may want to publish to CD. This article may explain the process a bit more.

Thanks Leslie,

I've raised a case via Platinum membership support #00989583.

I have also published the project for WEB and when previewed locally, the resolution is fuzzy.

Thanks for the link to the article, I'll check this out.

Great, this worked perfectly for viewing locally when published to CD. Thanks again.

FYI, the support case #00989583 needs to remain open. I have other issues with this project that needs attention.

I understand Angela - looks like you are continuing to work with Vevette and I appreciate the update.

Not a problem, it's been forwarded to the QA team. I'll keep you posted.

Thanks Angela :)

I'm having issues with SL 360 and screen recording as well. Whether exported to Review, LMS, CD or Web, regardless of browser type, the screen recording videos are fuzzy. 

When publishing to CD, the only difference or advantage is the smaller window to work with. As soon as it's put into a full screen - its very fuzzy. 

It looks 100x clearer when using SL2. 

Hi there, Tom. Thanks for sharing what you've tested so far. I like to start with this article about creating high quality screencasts.

In Storyline 360, the modern player will scale to fill any size browser window. If that scaling is causing your screen recording to appear blurry because of the change in resolution, you may want to explore using the classic player and locking the player at the optimal size. If you're still seeing issues, though, we'd love to help further with your project.