Storyline 360 Screen Recording Goes Black at the end of each Click or Capture

Reverted to Storyline 2 and it functions fine on my computer.  I'll send a ticket in with screen shots/files for both version so you can see the difference.

Even the "text bubbles" that come up to show what is being clicked are incorrect in SL360.

Thanks so much for reaching out to the support team Tracy.

I see that Cleo is taking a look and helping you out :)

Hi Tracy or Leslie

Was there ever a solution to this issue as we are having the same problem.

Many thanks

Hi there, Karen!  In Tracy's case, we found that a slide transition, when used with the modern player and screen recording, was causing a black loading screen to appear between slides.  Does your setup match that description?

If so, removing the transition, or using the classic player was the solution.