Storyline 360 Screen Recording Goes Black at the end of each Click or Capture

I'm trying to do a screen capturing session, but on each one just after the mouse click the screen goes black.  And some times the image looks garbled.  I've updated SL360, restarted the computer, adjusted my resolution.  None of these options have worked.

I have tried previewing one slide, one scene, and publishing out online (As I would to review the course).  Nothing is working.  

Any suggestions?

4 Replies
Crystal Horn

Hi there, Karen!  In Tracy's case, we found that a slide transition, when used with the modern player and screen recording, was causing a black loading screen to appear between slides.  Does your setup match that description?

If so, removing the transition, or using the classic player was the solution.