11 Replies
Matthew Bibby

Yes, go to Home > Player > Other and make sure that the Resume On Restart option is set to either Prompt to resume or Always resume.

If it is already, then you may be running into issues with the suspend data limit.

SCORM 1.2 has a limited amount of space where it can store data related to where the course should resume (along with things like variable values, button states etc). If this limit is exceeded, the course won't resume at the correct spot.

To get around this, try publishing to SCORM 2004 3rd Edition as it has a much higher suspend data limit (you'll need to check to make sure that your LMS supports SCORM 2004). 

Nina Ferrise

Thank you for your prompt response!

I checked the course and it is set to "Prompt to resume". I know that at the end of the course and I decide to go back in, it does prompt me to resume, but another tester told me that when she left the course after the 5th slide and went back in, it went back to the beginning. Is this a different issue and should something else be set?

Do you know the limits of Scorm 1.2? I also, just checked and the option to select Scorm 2004 is on the list. Do I need to make sure my company supports that? Or if that option is there, does that mean they do support that version?

Thanks - Nina
mobile (973) 650-9833

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Nina Ferrise

Thank you for your help. I am testing Scorm 4000 today.

Another question: Here is a partial error that I received when logging back into our LMS (Compliancewire) after it timed out (it's set to 30 mins to expire) and this course is 35 mins. Wondering if you would know anything about this and does it have to do with Storyline settings:

[cid:image003.jpg@01D4CE77.33352CE0]
Thanks, Nina

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Nina Ferrise

Hi Alyssa, Sorry about that. here it is. Just curious if you might know what this is. I do have another urgent question!! I have 2 versions of a Storyline file. Version 1 opens fine so I can make edits, however when I try to open version 2, I get this error message and I am unable to open it to edit (this is the version I need to finalize today and publish it!!) very urgent! I am attaching this image as well here. It was in Articulate Review tool for another user review and she said she closed that out. I can open all other storyline files that I have. This really important to get into today. Thanks for your help!

Leslie McKerchie

Hi Nina,

Curious if the issue happens in any course you are working on or just this particular one?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

As for the initial error that you shared, that seems specific to your LMS and I'd follow up with them on how to avoid or correct the issue.

Nina Ferrise

Thank you! I was able to import the file in a new one and it worked! I was able to open it up in Storyline. Thanks again!

Nina

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Nina Ferrise

Thanks so much and will do!

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