I am having trouble opening my Storyline 360. It is throwing an 'Unhanded exception' when i try to open it. It was working fine the whole day before i experienced an electricity outage. I have tried to to uninstall and reinstall it, but without success. You can refer to the attached screenshot for more details.
Sorry to hear you're running into this error! Is this project file saved to your local hard drive? If so, please try these troubleshooting steps and let me know if that solves it.
If not, connect with our support engineers, and they'll be able to dig in a little deeper into the issue to get to the root of the issue!
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Hi Michael,
Sorry to hear you're running into this error! Is this project file saved to your local hard drive? If so, please try these troubleshooting steps and let me know if that solves it.
If not, connect with our support engineers, and they'll be able to dig in a little deeper into the issue to get to the root of the issue!
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