Storyline 360 Zoom Issues After Text Entry

Hi there,

When using the latest updated version of Storyline through a Rise course, I am encountering an issue with user experience/capability from mobile devices. 

Basically, the course follows a learn, see, do application.  Learners learn how to do something (in this case, log into a mobile application), physically see the steps in action, and finally test it out on their own.  

Storyline works fine until it gets to the text field entries - when on a mobile device, the screen automatically zooms into the text field; but never zooms back out.  Even the pinch to zoom functionality isn't working.  This is prohibiting learners from clicking the X to leave Storyline (to continue in Rise) or navigate to other slides in Storyline with normal zoom ratios.

I have triggers in the Storyline file that basically go like this:

1. When the direction prompt comes up, pause the timeline
2. Once a user enters in text and hits enter/return on the keyboard, the timeline resumes.
3. Another prompt comes up - pauses
4. User enters stuff - resumes

Is there a way to disable the zooming into text fields or another trigger that I am missing to reset zoom/window on a mobile device?  I have tested on both iOS and Android devices.

Zero issues on PCs - however my target audience are remote using company assigned cellphones for the training.  (Drivers for a logistics company).

Any help would be great!  Attached are some screenshots of the behaviors.