Hello, We're experiencing an issue on tablets and mobile phones. When a data entry box is used, the learner is able to tap into and add text. However, their keyboard pulls up and the screen automatically zooms in to making typing easier. The problem comes in when learners are done. There is no easy way to zoom back out. The screen stays stuck in the zoomed in position. Scrolling the screen to try to click outside doesn't work either. Any suggestions would be greatly appreciated!
Thanks for getting a case started with our support team to figure out what's happening during a data entry interaction on a tablet or phone.
I see my teammate, Gerald, has requested a copy of your course for further testing as we don't have any related bugs associated with what you're seeing. Let him know if you're able to share the file to dig deeper!
I'll follow along to share any relevant insight with you, Paul. You can also connect with our support team here if you'd like us to lend a hand with your course!
6 Replies
Hi Megan, we've got exactly the same issue that has just cropped up this week too - I am very excited to hear how to overcome this!
Thanks, Paul
Hi Megan,
Thanks for getting a case started with our support team to figure out what's happening during a data entry interaction on a tablet or phone.
I see my teammate, Gerald, has requested a copy of your course for further testing as we don't have any related bugs associated with what you're seeing. Let him know if you're able to share the file to dig deeper!
I'll follow along to share any relevant insight with you, Paul. You can also connect with our support team here if you'd like us to lend a hand with your course!
Hi,
we have the same issue.
On iPhone and iPad, after typing the text in the entry box there is no zoom back. If we go back to the previous screen, the zoom remains.
Did you find a solution ?
Thanks
Hello Guillaume!
It looks like this behavior was specific to the LMS that Megan was using. Do you see this issue in an LMS as well?
I'd like our Support Engineers to step in and help. You can reach them by submitting a case!
Hello Lauren!
Thanks for your answer.
The issue takes place in an LMS indeed.
I contacted the Articulate support and at this stage of the investigation, it seems the principal suspect is the LMS yes.
Thanks, Guillaume. I see that you are currently working directly with Angelo.
I appreciate you popping in with an update and welcome to E-Learning Heroes. 😊