Storyline - A generic error occurred in GDI+

Karen,

Please submit a support case so we can take a look.

http://www.articulate.com/support/contact/submit.php

Thanks,

Mike

Hi Mike,

When did you start working there?

I submitted it.  If someone could call me today, I would really appreciate it.  I can't do anything more with the project; it won't save anymore.  It's just dead.

Thanks,

Karen

Just wanted everyone to know that installing Update 1 (released today) resolved my GDI+ error.  Thank you, David Fair, Brian Batt and other Storyline engineers!

Here's the link:  http://www.articulate.com/products/storyline-update1.php

Thank you, thank you, thank you for saving my project.

I just received the same error and would also be interested in an answer.

Hi Kathleen. Welcome to E-Learning Heroes!

Have you tried the solution that was mentioned earlier? If you have updated and still receive this error, please go ahead and submit a support case with us. 

Thanks!

Christine

Hi Christine,

I just realized I have been running with the Update since August.   I also continuously get errors when trying to save, saying that I am low on memory when my system is not low on memory.  Do you have any other ideas.

P.S.  I did submit a support case today.

Hi Kathleen,

Thanks for the update! I was able to find the case you mentioned (#00308367) and I see that Sam is working with you. If you can, please let Sam know that you've already updated, as I see that he suggested the same update. I'll follow the progress of the case and update the thread with the resolution for any other community members that experience the same problem.

Thanks again, Kathleen!

Christine

i have used a program called ntcore that converts the 32 bit exe to allow it to take advantage of 4 gigs of ram.  i am sure this is in no way support by articulate by it has worked amazing.  before the program always crashed when it hit 900 mb ram.  i have had it hit as high as 1.8 gigs usage without crashing (yet).

keep in mind, this will only work if you have x64 windows.

Tom

Thanks Tom.  I'll talk to our IT/systems guys about it.  What about the generic error, any ideas on it.