Hi! I have problems publishing a storyline in to a block in Rise. I have been experiencing this problem with this file since a while now. I've publish and created new ones, I`ve copy the file into a new one... but I don´t really know what's happening. And I have a client wating the course to be published on the LMS...
I'm sorry you're having issues with a 'Processing course' warning when uploading a Storyline block; I'm happy to help!
It would be helpful to see the Storyline file to understand why it won't upload as a Storyline block. Do you mind attaching your project to this discussion or privately in a support case? We'll delete it when we're done testing!
Thanks for sharing your project file in a support case, Alba! You're in good hands working one-on-one with Cleober. I see that he was able to publish the course to Review 360 and insert it to Rise as a Storyline block.
I encourage you to continue troubleshooting with Cleober so that we can find a fix for the issue that you're seeing on your end.
Sorry to hear you've also hit a snag when trying to add a Storyline block to your Rise 360 lesson. I'd be happy to help!
If you're willing to share a copy of your .story file, it would be helpful to take a closer look and test the behavior on our end. Feel free to upload it here in the discussion or share it privately through a support case. We'll delete it from our system as soon as we're finished!
I am currently experiencing the same problem! I have been trying to upload a storyline course for hours. I tried from different browsers, restarted my computer and cleared my cache. Download Internet speed: 227 mb / Upload speed: 11 mb. I tried to upload an empty storyline course and it immediately uploaded.
Sorry to hear you've also hit this snag when uploading a Storyline course to Rise!
I see that you've already opened a support case and shared your .story file privately. Great move! You're in excellent hands working with our support engineers and should be hearing from them shortly!
We can continue troubleshooting through your case to keep all information in one spot.
It sounds like you've also run into trouble when uploading Storyline content to Rise. Sorry to hear that!
I noticed that you also shared your project file privately through a support case. I can confirm that it has been received by our support engineers so they should be getting in touch with you shortly!
We can continue the conversation through your case to help keep all the information together.
Thanks for following up on this case and informing us about the urgency! I see you're working with my teammate, Mark, on your support case, so you're in good hands! You should have received an email indicating that he is looking at your Storyline file to investigate the issue with adding it as a Rise Storyline block.
I encourage you to continue troubleshooting with Mark so that we can find a fix. Please let me know if you need help receiving his email; I'd be happy to help!
13 Replies
Hi Alba,
I'm sorry you're having issues with a 'Processing course' warning when uploading a Storyline block; I'm happy to help!
It would be helpful to see the Storyline file to understand why it won't upload as a Storyline block. Do you mind attaching your project to this discussion or privately in a support case? We'll delete it when we're done testing!
Hi Eric,
No problem. I will attach it in a support case.
Thank you very much.
Thanks for sharing your project file in a support case, Alba! You're in good hands working one-on-one with Cleober. I see that he was able to publish the course to Review 360 and insert it to Rise as a Storyline block.
I encourage you to continue troubleshooting with Cleober so that we can find a fix for the issue that you're seeing on your end.
I'm having the same issue. Has there been any development in knowing why this may be happening? Thanks
Hi David!
Sorry to hear you've also hit a snag when trying to add a Storyline block to your Rise 360 lesson. I'd be happy to help!
If you're willing to share a copy of your .story file, it would be helpful to take a closer look and test the behavior on our end. Feel free to upload it here in the discussion or share it privately through a support case. We'll delete it from our system as soon as we're finished!
Thank you Steven. I went ahead and submitted a support ticket and shared the file at your direction. I appreciate your help. Have a great day.
Hi, David!
I see you've connected with our teammate, Phil, in a support case. We'll continue the conversation there!
I am currently experiencing the same problem! I have been trying to upload a storyline course for hours. I tried from different browsers, restarted my computer and cleared my cache.
Download Internet speed: 227 mb / Upload speed: 11 mb. I tried to upload an empty storyline course and it immediately uploaded.
Hi, I share the same problem as you, have you found a solution?
Hi Gregory!
Sorry to hear you've also hit this snag when uploading a Storyline course to Rise!
I see that you've already opened a support case and shared your .story file privately. Great move! You're in excellent hands working with our support engineers and should be hearing from them shortly!
We can continue troubleshooting through your case to keep all information in one spot.
Hi Matthieu!
It sounds like you've also run into trouble when uploading Storyline content to Rise. Sorry to hear that!
I noticed that you also shared your project file privately through a support case. I can confirm that it has been received by our support engineers so they should be getting in touch with you shortly!
We can continue the conversation through your case to help keep all the information together.
Greetings
Any update? This is urgent
Hello Gregory,
Thanks for following up on this case and informing us about the urgency! I see you're working with my teammate, Mark, on your support case, so you're in good hands! You should have received an email indicating that he is looking at your Storyline file to investigate the issue with adding it as a Rise Storyline block.
I encourage you to continue troubleshooting with Mark so that we can find a fix. Please let me know if you need help receiving his email; I'd be happy to help!