Storyline Block in Rise 360 not working

Sep 09, 2022

Hi,

I have a storyline file with 14 documents included which are being tracked for access/viewing. When I try and add this storyline block to my Rise 360 course, it's stuck at "Processing Course". I am thinking it's a file size issue. Are there any tips on maybe making the storyline file smaller? 

Thanks in advance for your help! 

1 Reply
Joe Tansengco

Hi Becky,

Thanks for reaching out! 

If your Rise 360 course is stuck at "Processing Course", there's a chance that something might be preventing the course from successfully loading. I went ahead and opened a support case on your behalf so our support team can assist in troubleshooting the behavior. Your case is in good hands, and someone will be in touch with you shortly!