Storyline - Content Library - Videos - Won't Load

Apr 15, 2019

I'm getting an error message on some videos but not all. 

Screenshot attached is what i'm getting when trying to run the video. I've tried on multiple internet sources. 

Any suggestions??

3 Replies
Jason Jones

Thanks Crystal, 

 

I'll engage our security team to see if these restrictions can be lifted and if that will do the trick... 

 

I'm also having issues with a slide layer showing.... I'm trying to have the "next" button OR a "Layer" show once all the layers have been "selected" The states change fine to "visited" but once all are visited the "show layer" when state of X Y Z is "visited" is not engaging the slide layer.
I've tried grouping the text box and image as well as ungrouping. 

Alyssa Gomez

Hi Jason!

Happy to help with that layer issue you're seeing. Try these steps:

  • Set the slide properties to "Resume Saved State." 
  • On each layer, you'll need some kind of close button. If you already have one, use this trigger to close the layer: "Jump to slide [current slide] when the user clicks the close button." Do not use a Hide layer trigger, since that won't restart the base layer timeline.
  • Add this trigger to the base layer: "Show layer [final layer] when the timeline starts on [current slide] on the condition that the state of X Y Z are Visited."

Give it a go, and let me know if you need any help along the way!

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