I have a storyline course that when published isn't showing screen images or text correctly. Everything is falling off the screen. I'm sure it is a setting I can't figure out. Please help.
I see that you’ve reached out to our Support Engineers and your case has been assigned to my teammate, Cleober. You’re in great hands! You'll be hearing from them soon via email to begin troubleshooting.
Kelly, I continue to have issues with this course. If set the player so that the notes show, then it cuts off what is displayed on the screen. I can't figure this out, but has got to have something to do with the player.
Sorry that you're continuing to have issues with this course! It would be best to see your updated project file. I'd recommend sharing it with our Support Engineers directly using a support case.
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Hi Rhona,
Thanks for reaching out!
I see that you’ve reached out to our Support Engineers and your case has been assigned to my teammate, Cleober. You’re in great hands! You'll be hearing from them soon via email to begin troubleshooting.
Thank you so much. I'm sure this is my doing in someway and I just can't figure it out. :)
Kelly, I continue to have issues with this course. If set the player so that the notes show, then it cuts off what is displayed on the screen. I can't figure this out, but has got to have something to do with the player.
Hello Rhona!
Sorry that you're continuing to have issues with this course! It would be best to see your updated project file. I'd recommend sharing it with our Support Engineers directly using a support case.