Storyline courses not marking complete when all pages are touched

Hi!  We have several Storyline courses without quizzes that are set to track the number of slides viewed.  We want the users to read all slides and not skip any, so we set it to all slides must be viewed.  I have watched our systems folks test the courses and they touch every page but it still sends a "suspend" as a result.  We are using an LMS called LearnSource.

How do layers affect the slide counting?  Could that be causing an incomplete or suspend?

Do we need to add an "exit" button in order for the result to post?  (We did not have this problem with Articulate but always used the built in exit button on those courses.)

Thank you.

3 Replies
Ashley Terwilliger-Pollard

Hi Jan,

Layers are a part of the slide itself, so they're not included in the count, but lightboxed slides are. Do you have any slides in a lightbox either from a player tab or within another slide?  You also shouldn't need an exit course button, but if you'd like to add one there are a few items to be aware of.  I'd also suggest reviewing this article on troubleshooting common LMS issues, as I don't know a lot about LearnDash but I'd recommend also testing this set up at SCORM Cloud which is an industry standard testing method for SCORM Content. 

Jan Morris

Thanks, Ashley.  We have already read that article and it doesn't help with our issue.  I just learned this morning from our LMS team that Storyline puts and extra carriage return in the coding which is causing the bookmarks not to work.  This was not in Presenter.  This is probably why the course is not marking complete.  Our LMS team is working on fixing that coding (I'm not a techy, so I hope I have all these terms correct).  But the team also noticed your version 5 update fixed an LMS incomplete issue, so we are going to test version 5 and see if that fixes the problem.

I don't have a lightbox in this course, but I do in another course.  So do we need to set the tracking differently if we have a lightbox?

P.S.  We don't use LearnDash, we use LearnSource which is Peoplesoft.

Ashley Terwilliger-Pollard

Hi Jan,

Yes, a lightbox counts as a slide - so you'd need to include that in your overall count of slides. If they're not forced to visit the lightbox I would account for that in the number of slides you're tracking or track by visiting a particular slide. 

I don't know a lot about the code either, but Update 5 did fix a number of issues, so if you're able to download that and publish again please let us know if the behavior changes.