Earlier today Storyline shut down. I had just saved and it booted back up so I wasn't very concerned. However, I worked on finalizing my last new slides and when I went back to review the course a bunch of the slides have text hanging off the page or objects have text hanging outside of the outline. It definitely wasn't like that before. Has anyone else experienced this? Any suggestions outside of the obvious one of going to each slide and fixing every object that isn't wrapping text?
Are you using the same slide master for all of your slides? Maybe you can change the default font size in the slide master view and have it fix all the problem slides?
No, they don't all use the same slide master but I went in and checked the slide masters and they all have wrapping text and "Do not autofit" as defaults.
I went into a bunch of the slides and have to recheck the 'wrap text' box, tell it "Do Not Autofit" and then resize the box.
It is a local file and it just keeps getting more interesting. I went through slide by slide this morning and fixed every slide that had issues. I saved and closed out. I then worked on another project for a few hours. When I opened the project back up, there are MORE slides with problems. It seems to have kept the changes I made but now different slides have issues and there are a LOT more this time. Should I submit a support ticket?
Yes, it would be best for us to take a look at this .story file. You could share it here or send it along to our team here.
Also, just an FYI replying via email includes your signature here so you're welcome to update and edit the page if you'd l ike to remove that information.
Was this case ever resolved? Because I have a similar problem! When I imported a slide (that brought with it the options for different layouts/backgrounds) and I right clicked on a slide and changed the layout, the text boxes are all HUGELY wide, with varying widths...2,700 pixels or 3, 211 pixels. I can manually set the text box to a certain width, and, in some cases, that fixes the "run off" text. But in some cases it doesn't?? Any advice on preventing this so I'm not editing individual slides (laborious and annoying) would be appreciated.
Hi Yvette! I just took a peek into Mary Kate's case, and it looks like her file was corrupted since this didn't happen in a new file. Have you tried importing the slide into a new file? If so, does the same thing happen there? You'll want to be sure both the original file and the new file are stored on your local hard drive.
Let me know if you're still having trouble, and we'll keep digging!
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Are you using the same slide master for all of your slides? Maybe you can change the default font size in the slide master view and have it fix all the problem slides?
No, they don't all use the same slide master but I went in and checked the slide masters and they all have wrapping text and "Do not autofit" as defaults.
I went into a bunch of the slides and have to recheck the 'wrap text' box, tell it "Do Not Autofit" and then resize the box.
Hi Mary Kate,
The other element that I'd look into if Storyline is behaving oddly is to confirm you're working with local project files as described here.
It is a local file and it just keeps getting more interesting. I went through slide by slide this morning and fixed every slide that had issues. I saved and closed out. I then worked on another project for a few hours. When I opened the project back up, there are MORE slides with problems. It seems to have kept the changes I made but now different slides have issues and there are a LOT more this time. Should I submit a support ticket?
Hi Mary Kate,
Yes, it would be best for us to take a look at this .story file. You could share it here or send it along to our team here.
Also, just an FYI replying via email includes your signature here so you're welcome to update and edit the page if you'd l ike to remove that information.
I edited it, thanks. I remember to delete my contact info but I forget that it adds extra stuff after I click the send button.
I am also uploading my file to support right now. Thanks!
No worries Mary Kate - and we just wanted to let you know that it was there in your signature in case you didn't want it included. :-)
Was this case ever resolved? Because I have a similar problem! When I imported a slide (that brought with it the options for different layouts/backgrounds) and I right clicked on a slide and changed the layout, the text boxes are all HUGELY wide, with varying widths...2,700 pixels or 3, 211 pixels. I can manually set the text box to a certain width, and, in some cases, that fixes the "run off" text. But in some cases it doesn't?? Any advice on preventing this so I'm not editing individual slides (laborious and annoying) would be appreciated.
Hi Yvette! I just took a peek into Mary Kate's case, and it looks like her file was corrupted since this didn't happen in a new file. Have you tried importing the slide into a new file? If so, does the same thing happen there? You'll want to be sure both the original file and the new file are stored on your local hard drive.
Let me know if you're still having trouble, and we'll keep digging!
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