Any word on this one? I can't recreate but now two different projects after working with characters for a while storyline just stops functioning. The only way out is for me to End Task on Task Manager, and is a guess of how much work I lost. Twice now since January. Didn't report first time as wasn't sure, but now I think this is something. But I worked with them alot today before it stopped functioning.
Morning,
This occurs very randomly so it could be a while before I know, it does not occur each time you insert a character. I believe someone else mentioned it in elearning heroes.
Someone would probably have to open a file, and insert characters for a while, change poses, sizes, duplicate…and then poof you can’t do a thing…
So I won’t bother uninstalling not really worth the time. As this has happened before and we uninstalled then.
Just an update, I tried to insert a new character and it froze, but if I copy a character from another slide and replace pose it seems to work. Just had ait crash again with the new insert.
I am also having issues with Storyline 360 crashing when working with the characters. It typically happens when I have multiple characters on one slide (I like to have a bit of animation to engage the learners - so I use the same character different poses and expressions across the timeline).It freezes and I have to use the task manager to close the program. I am good about backing up fairly often (I learned the hard way with this) but there is always a little work lost. :-(
I dread having to uninstall and reinstall, but if that is what it takes to get rid of the problem I will. I always do the updates... are those not enough to fix whatever glitch is going on?
I can see how frustrating that would be to have Storyline 360 crash consistently whenever adding Characters from the Content Library! I'd like our Support Engineers to step in and help.
You can connect with our team by using this link. We'll make sure to investigate why this is a consistent issue and what the fix is. I'm so sorry this is affecting your workflow!
I have had it happen twice in the last few weeks, this time it was where I copied a character from one slide and inserted to another, then went to replace pose, then it freezes. I have uninstalled and reinstalled many times...so I am hoping one day it will just fix itself. :) It really isn't consistent enough to help you troubleshoot sorry...
Mine hasn't been terrible consistent either, but it happens enough to substantially slow down my work flow. It was in doing exactly as you mentioned. I copy and paste a character or pose, and when I go in to change the pose or expression it freezes.
I sent my storyline file to the link mentioned above. Maybe they will be able to discover the issue? I will be sure to share anything they discover or solutions on this thread.
I actually found a solution that seems to be working. I opened a new project file and moved all the slides over into the new project. It seems to have stopped. If it does start up again I will record and send.
I did see the recommendation that I save my .story files to the hard drive (C:drive), but unfortunately I work on an older computer (doing a lot of heavy video and graphic work) and have used up all the memory (to the point my Adobe programs had no where to auto save). So, I have had to add an external hard drive. I know always a risk (my final projects are added to my university's OneDrive cloud storage).
Not to be a downer Pamela, but I only ever save mine on the C:drive, and the crashing still happens to me, so it isn't because you are on a network or external. It is definitely a tough one to replicate for articulate because it is so random. I have also tried creating a new file, uninstalling etc...so hopefully it works for you and no more issues, but just want you to be aware...:)
Just an FYI for Articulate staff, As I mentioned can't recreate...but crash happened again after uninstall /reinstall, using Abby to download she was my fourth character inserting and storyline 360 has froze, so I have to end task, and lose anything i didn 't save...Just an FYI for how often this happens.
Storyline 360 is not responding after inserting characters (sometime), "End task" works however you lose your work. I did uninstall and install but still it's an issue.
Oh no! I am sorry to hear that the sporadic crashing keeps happening when inserting characters. I would like our Support Engineers to help take a closer look to help determine what the issue might be. I am opening up a Support Case on your behalf, so please be on the lookout for that email!
Hi Sushil,
Thank you for letting us know! Does this seem to be happening in every project you are working on? If so, it might be worth running a repair of Storyline 360 to see if that resolves the issue.
Please keep us posted and let us know if you keep hitting this snag!
I'm going to share your update with our Support Engineers so we can best determine what's happening and find a fix. Look out for an email from the team, and I'll follow along!
I've found the same error when I copy and paste special characters like "à̀" or "é́". When I leave the focus on the text, Storyline crashes. I replicate this error many times because I had texts from MS Office Word present many times.
thank you for your tests and video, I explain your questions telling you what I did to replicate the issue:
Open a file in MS Office Word where texts have special characters, I provided you a file for example in the attachment: in column 1 you can see where the text must be pasted, in column 2 what text I've pasted, in column 3 the issues founded.
Storyline version used: Storyline 360
Last Update: June 23, 2020 (Build 3.41.22450.0)
I appreciate your interest, I hope to have provided all info you need!
I just want to chime in that I've also experienced this, and my colleague as well. It's been happening for at least 8 months. I thought it was my work computer's fault, but when I started working from home it also happens on my powerful home PC. Both are Windows 64-bit machines.
So sorry you're seeing this bug in your project! I'd like to add your comments to our current report. Are you using the latest version of Storyline 360? Also, are you seeing this in every project or a certain one?
Hi there, sad to be back in this thread again. I have not had any issues for a long time, an today I finally did the latest 360 update, and the character causing has come back to haunt me and has crashed storyline and without a recent safe :(....
I think it may have been fixed in the last version as I hadn't seen it for a while, but it is back.
49 Replies
Hi Susan,
Thanks for reaching out and sharing what you are running into with your project.
I'm curious if the issue happens in any course you are working on or just this particular one?
If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.
If it's happening in any/all files, you should conduct a repair of your software.
Any word on this one? I can't recreate but now two different projects after working with characters for a while storyline just stops functioning. The only way out is for me to End Task on Task Manager, and is a guess of how much work I lost. Twice now since January. Didn't report first time as wasn't sure, but now I think this is something. But I worked with them alot today before it stopped functioning.
Hi Teresa!
Sorry this has affected your projects!
If Storyline 360 crashes when inserting Characters from the Content Library, then we need to start with repairing Storyline 360.
To do this:
By repairing Storyline 360, you install a fresh copy of the program!
After following these steps, can you open up a project with Characters? Keep me updated if that does the trick!
Morning,
This occurs very randomly so it could be a while before I know, it does not occur each time you insert a character. I believe someone else mentioned it in elearning heroes.
Someone would probably have to open a file, and insert characters for a while, change poses, sizes, duplicate…and then poof you can’t do a thing…
So I won’t bother uninstalling not really worth the time. As this has happened before and we uninstalled then.
But thanks so much
Teresa
Just an update, I tried to insert a new character and it froze, but if I copy a character from another slide and replace pose it seems to work. Just had ait crash again with the new insert.
Cheers
T
I am also having issues with Storyline 360 crashing when working with the characters. It typically happens when I have multiple characters on one slide (I like to have a bit of animation to engage the learners - so I use the same character different poses and expressions across the timeline).It freezes and I have to use the task manager to close the program. I am good about backing up fairly often (I learned the hard way with this) but there is always a little work lost. :-(
I dread having to uninstall and reinstall, but if that is what it takes to get rid of the problem I will. I always do the updates... are those not enough to fix whatever glitch is going on?
Hi Pamela!
I can see how frustrating that would be to have Storyline 360 crash consistently whenever adding Characters from the Content Library! I'd like our Support Engineers to step in and help.
You can connect with our team by using this link. We'll make sure to investigate why this is a consistent issue and what the fix is. I'm so sorry this is affecting your workflow!
I have had it happen twice in the last few weeks, this time it was where I copied a character from one slide and inserted to another, then went to replace pose, then it freezes. I have uninstalled and reinstalled many times...so I am hoping one day it will just fix itself. :) It really isn't consistent enough to help you troubleshoot sorry...
Hi Teresa,
Mine hasn't been terrible consistent either, but it happens enough to substantially slow down my work flow. It was in doing exactly as you mentioned. I copy and paste a character or pose, and when I go in to change the pose or expression it freezes.
I sent my storyline file to the link mentioned above. Maybe they will be able to discover the issue? I will be sure to share anything they discover or solutions on this thread.
Hi Pamela,
Thanks for the heads up on opening a case! I see you're working with my teammate, Mark, and it looks like he was unable to replicate.
If you could share a recording of what you're running into, that would be helpful to get to the root of the issue!
Hi Ren,
I actually found a solution that seems to be working. I opened a new project file and moved all the slides over into the new project. It seems to have stopped. If it does start up again I will record and send.
I did see the recommendation that I save my .story files to the hard drive (C:drive), but unfortunately I work on an older computer (doing a lot of heavy video and graphic work) and have used up all the memory (to the point my Adobe programs had no where to auto save). So, I have had to add an external hard drive. I know always a risk (my final projects are added to my university's OneDrive cloud storage).
Not to be a downer Pamela, but I only ever save mine on the C:drive, and the crashing still happens to me, so it isn't because you are on a network or external. It is definitely a tough one to replicate for articulate because it is so random. I have also tried creating a new file, uninstalling etc...so hopefully it works for you and no more issues, but just want you to be aware...:)
Just an FYI for Articulate staff, As I mentioned can't recreate...but crash happened again after uninstall /reinstall, using Abby to download she was my fourth character inserting and storyline 360 has froze, so I have to end task, and lose anything i didn 't save...Just an FYI for how often this happens.
Storyline 360 is not responding after inserting characters (sometime), "End task" works however you lose your work. I did uninstall and install but still it's an issue.
Hi Teresa,
Oh no! I am sorry to hear that the sporadic crashing keeps happening when inserting characters. I would like our Support Engineers to help take a closer look to help determine what the issue might be. I am opening up a Support Case on your behalf, so please be on the lookout for that email!
Hi Sushil,
Thank you for letting us know! Does this seem to be happening in every project you are working on? If so, it might be worth running a repair of Storyline 360 to see if that resolves the issue.
Please keep us posted and let us know if you keep hitting this snag!
Yes it is happening in every project and I did uninstall and install (Repair of Storyline) and still having a issue.
Hello Sushil,
Thanks for giving the repair steps a try!
I'm going to share your update with our Support Engineers so we can best determine what's happening and find a fix. Look out for an email from the team, and I'll follow along!
Hello,
I've found the same error when I copy and paste special characters like "à̀" or "é́". When I leave the focus on the text, Storyline crashes. I replicate this error many times because I had texts from MS Office Word present many times.
I hope to be helpful.
Team Flipfly
Greetings, Team Flipfly!
So sorry to hear that Storyline crashes when copying and pasting certain characters.
I'm having trouble recreating the experience in Storyline 360 Update 41. Here's a short video of my test.
Any more insight you can provide would be greatly appreciated!
Hello Katie,
thank you for your tests and video, I explain your questions telling you what I did to replicate the issue:
I appreciate your interest, I hope to have provided all info you need!
Have a nice day!
Team Flipfly
Thank you, Flipfly. That was very helpful and I was able to replicate the behavior you reported above.
I've shared my sample file along with your details with our team so that we can look into this issue further.
I wanted to share some information on how we define bugs and how we tackle them when they occur.
Thank you, Leslie!
Team Flipfly
I just want to chime in that I've also experienced this, and my colleague as well. It's been happening for at least 8 months. I thought it was my work computer's fault, but when I started working from home it also happens on my powerful home PC. Both are Windows 64-bit machines.
Hi Jack!
So sorry you're seeing this bug in your project! I'd like to add your comments to our current report. Are you using the latest version of Storyline 360? Also, are you seeing this in every project or a certain one?
We'll keep you updated in this discussion!
Hi there, sad to be back in this thread again. I have not had any issues for a long time, an today I finally did the latest 360 update, and the character causing has come back to haunt me and has crashed storyline and without a recent safe :(....
I think it may have been fixed in the last version as I hadn't seen it for a while, but it is back.