11 Replies
Darrell Sangrio

Greetings, Matt!

Sorry to hear that you're coming across this issue after inserting videos in your Storyline projects. I recommend checking the supported video formats through this article.

Additionally when creating, editing, and publishing Articulate Storyline courses, be sure you're working on your local hard drive (typically your C: drive).

Hope this information helps you.





Ren Gomez

Hi Matt,

Thanks for the additional details, and I'm sorry you're running into this! I see that you opened a case as well and my teammate, Amlan, provided you with steps for a repair.

That should help in cases like this where it's not particular to a single file and it seems to be happening on all files despite being a .mp4. Have you tried a different video to see if it will work?

Let us know if the repair didn't help, and we'll get you escalated with a support engineer for a closer look!

Leslie McKerchie

Hi Adith,

Thanks for reaching out and sharing what you are experiencing with your files. 

Since you're mindful of your file size and you've already done a bit of troubleshooting, I've opened a support case on your behalf so that you can work directly with one of our support engineers.

You should be hearing from someone soon.

Leslie McKerchie

Hello Jennifer, and welcome to E-Learning Heroes. 😊

Thank you for reaching out and sharing what you are currently experiencing.

I'm curious if the issue happens in any course you are working on or just this particular one?

  • If you cannot re-create the issue in a new course, I recommend importing the file into a new one and proceeding.
  • If it's happening in any/all files, you should conduct a repair of your software.