Storyline December 15, 2020 Update - Creates Issue with installed fonts
Jan 06, 2021
Hello friends,
On Dec 30, I updated my Storyline 360 to the new Dec 15, 2020 update. I opened a course that was working properly before this update. When I previewed slides that contained text using an installed font, the course got stuck. When I changed the font to Arial, the slide worked properly. Again, this course worked as expected before the update.
My question is: do we have a workaround to allow a storyline course to function with installed fonts? The fonts I am using on these slides were requested by the client for branding purposes, so I will need to use these fonts.
Currently, I have downgraded to the Nov 2020 version to allow clients to review the course. I plan to keep this version until I discover a workaround with the Dec 15 update.
Thanks,
Morris
3 Replies
Hello there, Morris!
Thanks for raising this. I'd love to help investigate what's causing that to happen in Update 47.
A few quick questions:
Hi there Katie, sure thing.
Let me know if you require any other information.
Kind regards,
Morris
Hello Morris!
Thank you for sharing those details! I've checked on your support case, and I see that my teammate, Matthew, tested the project and replied with additional steps. We'll continue the conversation in your support case!
Thanks for troubleshooting this issue with us! I'm eager to see what the fix is.