Storyline display on Micorsoft Surface Pro

Hi Pip!  Thanks for reaching out.  Does your Surface Pro have a high resolution display?  If so, you may find that user interface elements in Articulate Storyline are small and difficult to read on high resolution monitors—generally, monitors that display more than 2,000 pixels in width. We're working to improve performance on HD monitors. In the meantime, you may need to reduce your screen resolution while working in Storyline.

I have the same problem. I've tried all the display settings but it either comes out way too large, or in really mushy poor quality, or way too small. Hope there's a fix soon.

Hi Nathan,

I also just wanted to share the information here in regards to the Microsoft surface support and we'll share any updates once there is additional information in regards to the high resolution displays. 

Hi Nathan,

Thanks for that. I have Windows 10 Surface Pro and it all works - it is just that all the icons and the text etc display very small, even when I have the DPI settings up to the max. Is there anything else I can do to help the situation? How do I enable Flash and the .NET Framework?

Cheers,

Pip Fowler

Sent from iCloud

Hi Pip,

You can find information in terms of how to enable the .NET framework here. 

Hi Ashley,

Thanks for that. Will that solve the problem? I have the pro 4 version of surface pro, by the way.

Also, if I do all this, will it effect any Storyline modules I have already developed?

Cheers,

Pip

Sent from iCloud

Hi Pip, 

I haven't used a Surface Pro - but as per the documentation you'll need those elements enabled and still using the DPI setting. It may still appear a bit smaller than expected or other programs though so it's worth checking into other resolution settings you could change. Let us know what you end up seeing! 

Same issue here guys. Just installed on the surface pro as the software is not Mac ready and the interface is just about unusable. Resolution changed, makes very little difference.

Hi Neil,

Thanks for reaching out here and I know that the Surface Pro has been one of the displays that seems to be at the smallest interface when using Storyline. It's been something our team has been investigating for some time as you can guess based on these forum threads, and I wanted to point you to one of our Product designers, Simon, and his response here. Please feel free to let me know here if you have any other questions or feel free to reach out in that other discussion.

After getting frustrated by the scaling of Storyline 2 (and other programs) on a 4K screen, I came across this fix which worked for me. . I now can run Storyline on full screen resolution with text at 250%

Hello,

Has there been any updates on this issue?  Will it be fixed in a future upgrade?  Thanks!

Hi Chad,

Earlier in November we release Articulate 360 and that did include better support for the high resolution machines, but within Storyline 2 and Simon's earlier answer it's not something that we're currently able to include in an update based on the level of time and risk associated with trying to use the same fix. 

If you haven't yet looked at a trial of Articulate 360 it's worth giving a go as there are a lot of other new features and items implemented such as further HTML5 support, new Dial interactions in Storyline, screen recording through Peek, and access to Articulate Review where SMEs can take a look at a published course and offer feedback. Those are just a few of my favorites, but there's a whole list of features here. 

If you have questions about the upgrade process for either Articulate 360 or the next perpetual version of Storyline (which will be sometime in 2017) you can reach our Success team here and they'd be happy to help. 

Hi Everyone

I was just about to invest in a Surface Pro and then I stumbled across this thread. 90% of my development work is being done in Storyline 2 and after reading these articles I am a little apprehensive.

Would anyone happen to know of the latest issues with StL 2 and Surface Pro?  If there are any recent updates I would love to hear.

Many thanks Heroes.

Gary

Dec 2017

Hi Gary,

The issues discussed a bit earlier here about the DPI still are present in Storyline 2, but we were able to change the way we handle this prior to the release of Storyline 3 and Articulate 360 (which includes Storyline 360). That would provide for a much better experience with the high resolution monitors.

Also the information here holds true for authoring and viewing content: 

We support authoring and viewing Articulate content on Surface Pro tablets.

Surface RT tablets, discontinued by Microsoft, aren't supported for authoring or viewing Articulate content.

How about Microsoft Surface Book 2?

Hi Mark,

Are you using the Surface book to author or view Storyline courses? The Storyline system requirements are outlined here.

Hi Ashley

I am using the Surface Book 2 that is connected to a monitor with a resolution of 1680 x 1050. This allows me to author and view Storyline 360. Not perfect but certainly useable. The Surface Book 2 has the necessary system requirements but you just can't see anything.

Thanks 

Hi Mark,

You can't see anything because the Storyline UI is too small, or does it not appear at all? 

Hi Ashley
All working well.
Thanks
Mark