Storyline for high-dpi monitors on Windows 8.1
Jan 12, 2014
I have one of those laptops with very high resolution displays. On windows 8.1, we typically want the elements to scale up to 125% or 150% to use the new scaling features of Windows 8.1 properly, otherwise at 1080P resolution you get very very small buttons and fonts all over the operating system.
I understand that Storyline requires 96DPI to be set (100%) which is a system wide change requiring everything else on my desktop to be small just to use Storyline. I've tried setting the "compatibilty mode" or "ignore high dPI" settings but storyline just seems to ignore that.
Has anyone at articulate looked into a possible workaround to windows 8.1 on retina displays? With more and more monitors being extremely dense in pixels, I can't fathom changing my entire desktop resolution each and every time i need to use Storyline as all other OS windows become very tiny.
174 Replies
Hi Oliver,
I don't know that it's been brought up to our team before, but you may want to submit a feature request to ensure that they're aware of the set up you'd like to have and how it impacts your course development. I know that setting your DPI to another other than 96 can cause problems within the application, but I'm not a programmer, so I don't understand the design or need behind it.
Hey,
Did you find any solution? I have the same problem, my program isn't working, and I think it is due to the high resolution.
Ran
Hi Ran,
Storyline will currently only function as expected with a DPI of 96, so you'd need to adjust your settings to work and create files within Storyline. My suggestion to Oliver was to submit a feature request for support for other DPI settings.
There is no simple solution that won't interrupt your workflow.
What I have to do now everytime i use storyline is scale down my resolution so that things "fit" within storyline and keep my text scaling at 100% (96 DPI). This ruins everything else on my desktop, but at least I can build storyline files normally.
Keep in mind as well, that if you enable text scaling, it will build your files incorrectly as well, so storyline is essentially non-functional under DPI settings higher than 100%.
Hello. I'm looking to buy a new laptop that will have 1920x1080 resolution. I assume this is the same as 1080P? Can you tell me the size of your laptop and the resolution setting you scaled down to in order to get Storyline to work properly? I understand that dpi can vary with screen size, so I want to make sure I get the formula right.
Also, do you have any Adobe products on your computer? If so, did you need to scale down the resolution for those programs as well?
I have the exact same issue as described by other users above, having recently purchased a laptop with very HD resolution display. Other software companies, including Adobe have now accommodated for VHD, UHD and HD with ability to use their software at high res with DPI greater than 96. I am going to submit a feature request and would highly recommend others having the same issue do so too. This problem will be encountered by more people as they upgrade their hardware. I believe Articulate is a responsive company and will, with requests for need, deliver a solution for this issue.
Hi Juliet,
Thanks for sharing that here and please do submit a feature request here. These go to our product development team for review and to determine how and if to include in a future version of Storyline.
Thanks!
I just got a new high resolution laptop XPS 15 with windows 8 and when I open storyline it is so tiny. After reading the threads, I adjusted my settings for the DPI to be 96. Now I have the same issues as everyone else.
Is there a fix for this? Is this also a problem in Storyline 2?
Hi Jamie,
We've shared with our QA team the issues folks are experiencing who have high resolution monitors and how Storyline (1 and 2) displays small. We continue to share information from threads such as this one with our team.
Thanks Ashley. I'm more interested in learning if the erratic behavior that others have reported, such as in this post http://www.articulate.com/support/storyline/articulate-storyline-dpi-support
are occurring in both Storyline 1 and 2.
What is the short term solution?
Hi Jamie,
The solution for any erratic behavior as documented there is to change the DPI setting. Currently we don't support another DPI setting, so you'll need to use the setting of 96 DPI as described.
I'm not sure if I'm missing something? when I change the DPI to smallest, as is suggested, I cant even read the text on the ribbon in storyline. How is that a solution? Am I missing a step?
Hi Jamie,
My apologies if I was not clear, or if I misunderstood.
On a high resolution monitor, which it seems you have, the Storyline interface may look very small as it needs to be viewed at the 96 DPI setting to function properly. This is something we've shared with our team in regards to support for higher resolution monitors. If the display is too small for you to read, you may need to look at changing your machine's horizontal resolution to 1920 pixels or lower.
I've shared this thread with our QA team so that they continue to see how many users are being impacted by this behavior.
Ashley-
We have actually decided to exchange my XPS 15 with a 3200 x 1800 resolution for a Latitude that is 1920 x 1080. Before I pull this trigger on this, I want to be sure that Storyline will perform predictably and appropriately at this resolution/configuration. Can you please confirm?
Thanks
Jamie
Hi Jamie,
Yes, that resolution should work correctly as long as you're able to utilize the DPI setting of 96 as well. You'll also want to confirm that you're working locally as described here.
Yes, definitely keen to see a solution around this. We are looking to upgrade our computers and a good majority of computers nowadays come with monitors over 1080p.
Just as an FYI- I kept my laptop and lowered the resolution to 1920 x 1080 and then adjusted the "change the desktop and other item size" to smallest or 100%. Storyline works, but not the best solution. I may be blind by Christmas.
Hi Jamie,
That may be a solution but I hear that if you downsize to 1080p, the screen isn't as sharp as a native 1080p. Is that right?
Absolutely. You’re basically wasting your machine. But you can switch it back to the normal resolution when you aren’t working in storyline.
Thanks Jamie and Robbie for sharing that here, and as I mentioned our team is continuing to look into this set up and behavior.
hello everyone.. I just purchased my laptop and i have the same problem.. now I havent worked with my storyline 2 yet.. but what does it mean that it might not work properly?? if I don't change the DPI to DPI96 will storyline 2 not work/ function properly or will it work but in a tiny buttons matter?
thanks
Hi Dana!
Hi Dana,
It'll most likely have the buttons there, but as you mentioned in a smaller/tiny display. I have heard a few users mention the "Other" button associated with changing the player is missing when using a DPI setting different than 96.
With Windows 10 just around the corner comes new computers with high resolution screens. I am concerned that there has been no concrete announcement from Articulate about supporting both Windows 10 and high resolution screens from launch,
Hi Robbie,
You may find that user interface elements in Articulate Storyline are small and difficult to read on high resolution monitors—generally, monitors that display more than 2,000 pixels in width. We're working to improve performance on HD monitors. In the meantime, you may need to reduce your screen resolution while working in Storyline. In regards to how this will work with Storyline 2 and Windows 10 we don't have any information to share about particular operating systems that are not yet released.
This discussion is closed. You can start a new discussion or contact Articulate Support.