Last week I downloaded and installed the Update 10 for Storyline 2. Now my Storyline Icons are replaced with the attached. Can someone tell me if I did something wrong?
Our QA team is aware of this and I am experiencing this as well. I'm not sure of a way to prevent or correct at this time. Seems to only be a display issue with newly created files and any 'updated' to the latest version.
It's definitely on every SL file: new, old (files dating back to 2012) or updated. Templates also look odd... like a blank piece of paper. As long as the functionality is intact it's not a huge issue, but it does look funny.
No solution yet - but so far it's just the icon that isn't displaying, but the files are working normally. If you're seeing something different please let us know.
I suppose if you want you could download the storyline icon separately and then use that as a custom icon for the .story filetype. Seems like a waste of time but if you really want the icon that's a way.
Beginning with Windows Vista, Microsoft stopped letting us change icons in Windows Explorer. We can now only change icons in the registry. I don't recommend that for this very minor issue as the danger outweighs the benefit. The important thing is Windows still knows to launch the Storyline program when you click on ".story" files. I wonder if the problem has to do with the way Storyline assigned the icon in Update 10. I noticed that the icon file name has changed a few times and maybe this is an incorrect icon file name error. (See the icon.png file below for the file names of Storyline icons I found on my computer.)
Thanks for sharing that here, and it's an issue that our team continues to investigate but since the file extension and program still is able to accurately launch the projects things still work with the exception of the icon. The icon file name change you're seeing is reflecting the different update numbers.
Hi Ashley! Thanks for the quick reply! Yes, I realize the different icon file names correspond with specific updates. Is it possible that Update 10 is trying to assign an icon using an incorrect icon file name and that is why it doesn't appear?
Here's something else to ponder. On my machine the Storyline icon files are located in my SnagIt (TechSmith) folder. I've included a screenshot of their location below. Is this where they should be?
I got my icons back, but not sure which one of the following fixed it. I'd try STEP 2 first (over writing a file does seem like a good idea as I did in Step 1).
(step 1): I first searched for icon.exe from root c:\ I got two for storyline in the Windows Install directory (hidden) I over wrote the newest one with the oldest one.
44 Replies
Hi Tiffany!
Our QA team is aware of this and I am experiencing this as well. I'm not sure of a way to prevent or correct at this time. Seems to only be a display issue with newly created files and any 'updated' to the latest version.
I have a handful of developers on my team that have yet to download and install the update. Should I have them hold off for now?
I have attached this to the report with our QA Team so that we can update when applicable.
Your call Tiffany, but with the fixes that did come with the latest update - I know I downloaded :)
It's definitely on every SL file: new, old (files dating back to 2012) or updated. Templates also look odd... like a blank piece of paper. As long as the functionality is intact it's not a huge issue, but it does look funny.
Agreed Joyce :)
hi, any solution?
Hi Cristian,
No solution yet - but so far it's just the icon that isn't displaying, but the files are working normally. If you're seeing something different please let us know.
Hi Leslie,
Are there any solutions yet to this issue. just wanted to check. I am experiencing the same issue since the update. Thanks
Hi William,
No changes yet, the icon is still missing but the files are opening normally so you shouldn't have any difficulty accessing them.
I suppose if you want you could download the storyline icon separately and then use that as a custom icon for the .story filetype. Seems like a waste of time but if you really want the icon that's a way.
Good idea Bruce - I hadn't thought of doing something like that, but you're right if the icon is a helpful, soothing reminder. ;)
Beginning with Windows Vista, Microsoft stopped letting us change icons in Windows Explorer. We can now only change icons in the registry. I don't recommend that for this very minor issue as the danger outweighs the benefit. The important thing is Windows still knows to launch the Storyline program when you click on ".story" files. I wonder if the problem has to do with the way Storyline assigned the icon in Update 10. I noticed that the icon file name has changed a few times and maybe this is an incorrect icon file name error. (See the icon.png file below for the file names of Storyline icons I found on my computer.)
Hi Stoo,
Thanks for sharing that here, and it's an issue that our team continues to investigate but since the file extension and program still is able to accurately launch the projects things still work with the exception of the icon. The icon file name change you're seeing is reflecting the different update numbers.
Hi Ashley! Thanks for the quick reply! Yes, I realize the different icon file names correspond with specific updates. Is it possible that Update 10 is trying to assign an icon using an incorrect icon file name and that is why it doesn't appear?
Thanks Stoo - I will share that idea with our QA team, as it's well outside my expertise!
Or, maybe the icon file that Update 10 is assigning was not included in the installation package. (These puzzles always interest me.) Thanks, Ashley!
All good ideas! Thank you for continuing to share them. :)
Another thing they might want to check is if the icon file IS in the installation package but not in the correct folder. (I'm on a roll now.) :-)
Here's something else to ponder. On my machine the Storyline icon files are located in my SnagIt (TechSmith) folder. I've included a screenshot of their location below. Is this where they should be?
Interesting! I found the icon there, as well. Several actually - it looks like there is one for each update. 7/25/2016 is my most recent. Hmmm.
phew, I'm not alone.
Thanks for the feedback/sharing - I shared that with our QA Team as well - I will not pretend I understand those findings :)
Sorry, I submitted a case for this. I should have searched on the forum first ;o) So it is a known issue. As far as I know it is only a display issue.
No worries Sjoerd. Yes, it is an issue we are aware of.
I was going to pop in and take care of your case, but I'm not seeing it. Do you have that case number handy?
I got my icons back, but not sure which one of the following fixed it.
I'd try STEP 2 first (over writing a file does seem like a good idea as I did in Step 1).
(step 1):
I first searched for icon.exe from root c:\
I got two for storyline in the Windows Install directory (hidden)
I over wrote the newest one with the oldest one.
(step 2):
Next I ran this commands from the Command Prompt (Admin)
option 2 from this page:
http://www.tenforums.com/tutorials/5645-icon-cache-rebuild-windows-10-a.html
Do at own risk. However, worked for me.
This discussion is closed. You can start a new discussion or contact Articulate Support.