Storyline file is locked by another process

Aug 30, 2017

I went to open a file from last month to do some branding and received this message:

process locked message


What does this mean and how can I unlock it?

This is really weird, but I need that file.

Thanks in advance for any help you can give me.

1 Reply
Crystal Horn

Hi there, Niomi.  I'm sorry that happened!

There could be a process in your computer (file backup, security software, etc) that is interfering.  These troubleshooting steps have been successful for me in the past with this issue; just move on to the next if you can confirm:

Let me know how you make out with those steps!

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