Hi, every time I try to publish my storyline file to Review360 or save it in a different location, I get an error message. I have created a new project and copied and pasted slides and having the same issue when trying to publish.
Originally, no. I was using my organization's shared drive, where my other files are. After creating a new project file, I saved it to the hard drive, when I go to publish, the same error message occurs.
<?xml version="1.0" encoding="utf-16"?> <ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <UserId>aid|ce94e8b8-6d6e-4d43-8cb3-eb7f42e45a35</UserId> <HardwareId>902UH-170AS-C9RP3-TV93U-AUT3F</HardwareId> <Message>There was an error generating the XML document.</Message> <StackTrace> at void System.Xml.Serialization.XmlSerializer.Serialize(XmlWriter xmlWriter, object o, XmlSerializerNamespaces namespaces, string encodingStyle, string id) at void Articulate.Player.PlayerWriter.WriteSlide(XmlSerializer xs, bwSlide slide, bwContent contentRef) at void Articulate.Player.PlayerWriter.WriteSlides(IList<bwSlide> slides, ProgressStepMessageGenerator progressStepMessageGenerator) at void Articulate.Player.PlayerWriter.WriteSlidesXml()+(bwScene scene) => { } at void System.Collections.Generic.List<T>.ForEach(Action<T> action) at void Articulate.Player.PlayerWriter.WriteSlidesXml() at bool Articulate.Player.PlayerWriter.Write(IPlayerContentProvider contentProvider) at void Articulate.Design.Publish.PublishWorker.PerformPublish() at void Articulate.Design.Publish.TargetContext+PublishBackgroundWorker.OnDoWork(DoWorkEventArgs e) at void Articulate.ComponentModel.STABackgroundWorker.WorkerThreadStart(object argument)</StackTrace> </ErrorReport>
I'm sorry to hear that you've hit this snag! I see you’ve reached out to our Support Engineers and are working with my teammate, Cleo. You’re in great hands! We’ll continue the conversation in your support case.
5 Replies
Hey Laura.
Are you working from you C: drive? Are any other projects working properly, or is this the only one with issues?
Originally, no. I was using my organization's shared drive, where my other files are. After creating a new project file, I saved it to the hard drive, when I go to publish, the same error message occurs.
try again and if the error message appears - please click on the blue text button "information", then a second window will open with more informations
just copy the text from the second window and post it here
<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<UserId>aid|ce94e8b8-6d6e-4d43-8cb3-eb7f42e45a35</UserId>
<HardwareId>902UH-170AS-C9RP3-TV93U-AUT3F</HardwareId>
<Message>There was an error generating the XML document.</Message>
<StackTrace> at void System.Xml.Serialization.XmlSerializer.Serialize(XmlWriter xmlWriter, object o, XmlSerializerNamespaces namespaces, string encodingStyle, string id)
at void Articulate.Player.PlayerWriter.WriteSlide(XmlSerializer xs, bwSlide slide, bwContent contentRef)
at void Articulate.Player.PlayerWriter.WriteSlides(IList<bwSlide> slides, ProgressStepMessageGenerator progressStepMessageGenerator)
at void Articulate.Player.PlayerWriter.WriteSlidesXml()+(bwScene scene) => { }
at void System.Collections.Generic.List<T>.ForEach(Action<T> action)
at void Articulate.Player.PlayerWriter.WriteSlidesXml()
at bool Articulate.Player.PlayerWriter.Write(IPlayerContentProvider contentProvider)
at void Articulate.Design.Publish.PublishWorker.PerformPublish()
at void Articulate.Design.Publish.TargetContext+PublishBackgroundWorker.OnDoWork(DoWorkEventArgs e)
at void Articulate.ComponentModel.STABackgroundWorker.WorkerThreadStart(object argument)</StackTrace>
</ErrorReport>
Hi Laura,
I'm sorry to hear that you've hit this snag! I see you’ve reached out to our Support Engineers and are working with my teammate, Cleo. You’re in great hands! We’ll continue the conversation in your support case.