Just wondering if anyone else is having issues with Storyline freezing completely? A friend of mine has a brand new PC tower and the SL trial will open fine, but then freeze up completely after a few clicks.
If you've had this issue, was there a resolution? He's submitted a work ticket and screenr, but I thought I'd check here on the forums as well. (I also reaaallly need his help on a project this week!).
I haven't seen that issue before. It's possible that the software didn't install properly on the machine. Thus, a simple reinstall might resolve the issue. I'd advise that he continue pursuing the issue via his support case.
I was problem solving with him last night. We started with the reinstall to no avail. I told him not to build his own super machine next time... Go Thunder.
Gerry, not sure. But I have a hunch that it may be a driver/hardware issue. I know that after he first built it he was having some issues getting it stabilized. He had the techs on campus helping him out with some RAM ID issues.
I have problems with Storyline freezing up at random times... I just save a lot and then shut it down (via Task Manager) and then re-start it. Am hoping future versions will be more stable....
I was excited to try out Storyline...until I couldn't do anything with it. It freezes up immediately. I used Task Manager to shut it down 3 times and now I'm just ready to give up.
Really sorry to hear you had a hard time getting Storyline to install and run properly. It sounds like something may have happened during the original installation that prevented it from working smoothly. These are some steps you can use to get a clean installation. If there's anything else we can do to assist you, please don't hesitate to reach out to the forums or our support team. Thanks!
Its pretty frustrating software. Thought it would be a good replacement for Captivate but mine freezes all the time. Reinstalled as per steps outlined and tried on other pc's. I'd give it a wide berth. Heard lots of people getting this problem.
Hi Luke! I'm not sure what version of Storyline you are utilizing, but this is an older thread and we've had many updates. Please be sure that your system meets the system specifications for your product and you are utilizing the latest update.
Have the latest version of storyline 2 and a new laptop running 8.1. Have installed as admin and have full rights., It’s not installed on a server – just the local C drive.
This also happened on a different PC on version 1 of your software.
Thanks for the update Luke! I would recommend reaching out to our support team as I shared above. Perhaps diving into some logs will assist in understanding and resolving your issue.
I have had many instances of Storyline freezing, particularly when cropping an image. The only way to continue is to stop the process using Task Manager. It's very frustrating if you haven't saved your work for a while. It's got to the stage where I save my work immediately before cropping an image. Do you know of a fix for this problem?
I have a developer working on a module for me and when it gets to about slide 20 it just freezes up giving the spinning wheel of doom forever. Has anyone had this issue. She is using a trial of SL360 (as am I) and we both get this problem. Tried recreating the slides and still similar issue. Checked all triggers etc and everything is as expected. Any help is appreciated.
26 Replies
Hi Mike,
I haven't seen that issue before. It's possible that the software didn't install properly on the machine. Thus, a simple reinstall might resolve the issue. I'd advise that he continue pursuing the issue via his support case.
Thanks Brian.
I was problem solving with him last night. We started with the reinstall to no avail. I told him not to build his own super machine next time...
Go Thunder.
Hey, Mike!
A wild hunch . . . what anti-virus/malware/rootkit software is he using?
Gerry, not sure. But I have a hunch that it may be a driver/hardware issue. I know that after he first built it he was having some issues getting it stabilized. He had the techs on campus helping him out with some RAM ID issues.
Hi Mike,
I had really strange issues disappear AFTER took SL OFF D: Drive and reinstalled SL on C: drive.
Hope it helps
garry
I have problems with Storyline freezing up at random times... I just save a lot and then shut it down (via Task Manager) and then re-start it. Am hoping future versions will be more stable....
I was excited to try out Storyline...until I couldn't do anything with it. It freezes up immediately. I used Task Manager to shut it down 3 times and now I'm just ready to give up.
I'm currently uninstalling.
HI A B, welcome!
Really sorry to hear you had a hard time getting Storyline to install and run properly. It sounds like something may have happened during the original installation that prevented it from working smoothly. These are some steps you can use to get a clean installation. If there's anything else we can do to assist you, please don't hesitate to reach out to the forums or our support team. Thanks!
I got it to work. Thank you!
Glad to hear it, A B
Its pretty frustrating software. Thought it would be a good replacement for Captivate but mine freezes all the time. Reinstalled as per steps outlined and tried on other pc's. I'd give it a wide berth. Heard lots of people getting this problem.
Hi Luke! I'm not sure what version of Storyline you are utilizing, but this is an older thread and we've had many updates. Please be sure that your system meets the system specifications for your product and you are utilizing the latest update.
Storyline 1 - System specifications and latest Update 8
Storyline 2 - System specifications and latest Update 4
If you are still having difficulty, I would encourage you to reach out to support here.
Have the latest version of storyline 2 and a new laptop running 8.1. Have installed as admin and have full rights., It’s not installed on a server – just the local C drive.
This also happened on a different PC on version 1 of your software.
Thanks for the update Luke! I would recommend reaching out to our support team as I shared above. Perhaps diving into some logs will assist in understanding and resolving your issue.
yep. SL2 completely froze up (not the 1st time), yet the task manager insists that it's running fine. this is almost worse than flash.
Hi Beth! Are you utilizing the latest update to SL2? If not, I would update, but if so I would still recommend the repair.
I had this problem occur frequently during preview. Going to the flash site and disabling hardware acceleration solved it.
Thanks for sharing your solution Walt :)
I have had many instances of Storyline freezing, particularly when cropping an image. The only way to continue is to stop the process using Task Manager. It's very frustrating if you haven't saved your work for a while. It's got to the stage where I save my work immediately before cropping an image. Do you know of a fix for this problem?
PS: I am using Storyline 2 with update 10.
Hi David!
Sounds like you may need to conduct a repair of your software if you are having difficulty across projects.
I'm not sure what version on Storyline you are utilizing though. This is an older thread as well.
We are currently on:
Storyline 1 Update 10
Storyline 2 Update 9
Please be sure you are on the latest update and if so, conduct the appropriate repair for your software:
Storyline 1
Storyline 2
I have a developer working on a module for me and when it gets to about slide 20 it just freezes up giving the spinning wheel of doom forever. Has anyone had this issue. She is using a trial of SL360 (as am I) and we both get this problem. Tried recreating the slides and still similar issue. Checked all triggers etc and everything is as expected. Any help is appreciated.
This is during development Ray? Do you have the .story file that we could take a look at?
Yes.... when previewing file. Is there an email I can send it to? Client project.
This discussion is closed. You can start a new discussion or contact Articulate Support.