I am trying to publish end of the year projects to Review 360 from the latest version of Storyline 360. The process freezes when it gets to the "upload course" When I try to cancel the process, the app freezes. so far I have tried the following:
-Uninstalled, reboot, and reinstalled Storyline
-Working locally and via network
-Tried multiple files, and they all freeze at at the same point.
I'm sorry for the trouble publishing to Review 360. I'm happy to help and appreciate the troubleshooting you've already done! It sounds like this is happening to multiple projects on your end.
Try running these steps first to fix possible installation issues. If the problem persists, you may need to contact your IT team to ensure that the domains listed here are accessible on port 443. In the meantime, you can follow the steps below to upload your courses to Review manually:
Awesome! Thanks to your IT team, and I appreciate you sharing this great news, Meredith! Also, just a quick note that replying via email includes your signature here, so you are welcome to edit the post and remove that information if you wish.
6 Replies
Hello Meredith!
I'm sorry for the trouble publishing to Review 360. I'm happy to help and appreciate the troubleshooting you've already done! It sounds like this is happening to multiple projects on your end.
Try running these steps first to fix possible installation issues. If the problem persists, you may need to contact your IT team to ensure that the domains listed here are accessible on port 443. In the meantime, you can follow the steps below to upload your courses to Review manually:
Please let me know if you have any questions!
Thank you, it looks like the manual upload instructions will work!
That's good to know, Meredith! Let me know if your IT team needs any information from us regarding the domains to be added. I'm happy to help!
Thank you, IT resolved the issue 😊
Awesome! Thanks to your IT team, and I appreciate you sharing this great news, Meredith! Also, just a quick note that replying via email includes your signature here, so you are welcome to edit the post and remove that information if you wish.
Enjoy the holidays ahead! 🎉
:D