Storyline hangs when publishing to Word

Dec 21, 2012

Hi Folks,

I'm using Storyline in Windows 8 and when publishing to Word (2010), the dialog box says that it's publishing slide x of y, but then it just hangs. Other factors: The .story file I'm working on is small - just 7 slides, Two of the slides have multiple layers, Word is closed when I publish.

Please advise.


13 Replies
Christine Hendrickson

Hi Michael!

The first thing to check is the location of the content. Make sure that the Storyline files you're trying to publish are local files. 

1.  Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 

2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).

3.  Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article:

If you've confirmed the files are local, it might be related to content on a specific slide. Does the process hang randomly, or for a specific slide?


Michael Bertman


I figured out what's happening, and I got it to work.

The problem is this: The Publish dialog box in Storyline is hanging because the process triggers a Save File dialog box in Word to pop up. Despite giving the file to be published a name and location within Storyline, Word is asking for the same thing, but Word's dialog box pops up behind/underneath Storyline. I found this out by using Alt+Tab, because I had the Storyline window maximized and the Windows toolbar hidden.

It seems that there is work to be done to make Storyline interact properly with either Windows 8, or Word 2010, or both.

FYI, I was publishing to my local folder that syncs with Google Drive (Docs), so that wasn't a factor.

Jason Smith

A couple of our developers are having the same issue.  There is a pop-up window that comes up behind Storyline from MS Word and Storyline just freezes as Michael has stated.  I found if you go into MS Word (version 2010) - File - Options - Advanced.  Once in Advanced scroll down to the General section and uncheck "Confirm file format conversion on open".  Click OK and close MS Word.  Try and re-publish again and see if that helps.

Hope everyone has a blessed day!

Jose Tansengco

Hello Manpreet, 

Thanks for reaching out! 

Are you able to publish your course in other formats, such as Web, Review 360, or LMS? If only publishing to Word doesn't work, try doing a repair of your Storyline 360 installation and Microsoft Office to see if this helps. 

If your course will not publish regardless of which format is selected, this could indicate the presence of possible data corruption in your project file. Reach out to our support team by opening a case here if publishing to any format doesn't work for you. 

Mitch Lehmann

I seem to have the same/similar problem. I have to export a Storyline 360 course to Word - which simply won't work. When I choose Word as an export option it initially runs through but then, at the end, just freezes (s. attached pic). I have to shut down Storyline via task manager as nothing further happens.
I havbe tried it with different courses, non of which work...