Storyline has crashed

Mar 22, 2016



Storyline crashed while I was setting up a drag and drop interaction (trying to increase the size, I accidentally entered a number that is too big, could that be the reason). I got a white screen with a cross. I have tried to close and re-open and get the same screen (even though I can actually see the screen in 'Storyview'.



1 Reply
Justin Wilcox

Hi Sophie. 

Sorry to hear about the difficulty you are having. You may be able to recover a temp version of  your file. Here's how: 

However, there may still be a working version of your project in your temp files. Here's how to check:
  1. Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
  2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
  3. Change the file extension of the copy on your desktop from *.tmp to *.story.
  4. Double-click the file to open it in Storyline.
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider these preventative measures to protect your project files:
  1. Save and publish projects on your local hard drive. Working on a network drive or external USB drive can cause erratic behavior due to latency.
  2. Save your projects periodically as you're working on them and take advantage of Storyline's AutoRecovery feature.
  3. Install Dropbox. Snapshots of changes in your local Dropbox folder are kept for 30 days. If a file is damaged or deleted, you can restore a previous snapshot.
  4. Don't leave Storyline open and unattended for long periods of time. Some users have reported file corruption after leaving Storyline open overnight. It's possible that a malware scan or disk backup could run because the machine is idle, making Storyline vulnerable to crashing.

This discussion is closed. You can start a new discussion or contact Articulate Support.