I am unable to start Storyline from either the desktop icon or by opening a project. I get this message either way. I need to get this resolved ASAP Please help!
Try uninstalling and running ccleaner, and then reinstalling. Sometimes these types of issues stick around because the registry stays the same even after uninstalling.
Thanks Matthew for helping out - and Mike, please let us know if that solves your issue. Also, as Matthew mentioned please feel free to submit a Support case.
4 Replies
It's probably an issue specific to your computer. Be sure to submit a case.
Whenever programs act like this for me, I tend to uninstall and reinstall them. This seems to work 80% of the time.
Thanks Matthew. I have tried the uninstall-reinstall path. No luck.
Try uninstalling and running ccleaner, and then reinstalling. Sometimes these types of issues stick around because the registry stays the same even after uninstalling.
Thanks Matthew for helping out - and Mike, please let us know if that solves your issue. Also, as Matthew mentioned please feel free to submit a Support case.
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