Hi, I need some assistance. My storyline file keeps crashing after I add or replace an audio to the file. I have been replacing audio for the past three weeks and did not experience this problem until I got to one of my modules.
I have checked my system's memory and it is fine. I have uninstalled and reinstalled storyline. However, nothing has helped. I need some assistance.
I'm sorry to hear that you're experiencing this issue when attempting to add or replace an audio file. I'm happy to help troubleshoot and have a few clarifying questions to narrow down the issue.
Are you working from your local hard drive? We don't recommend working with files on a network drive as it can cause erratic behavior.
Is this happening with one specific .story file or multiple files?
Thanks so much for sharing this information with us. Sorry to hear you've hit this snag when inserting/replacing audio into this specific .story file. I understand how frustrating that can be!
I wanted to first check in on the status of things. Have you had any luck with importing into a new Storyline 360 file?
If you're still experiencing this behavior, I'd recommend you make a repair of Storyline 360.
Please let us know if that helps. We'd be happy to assist you further within a support case.
Please let me know if this resolves the issue. If you are still having difficulty, we'd be happy to have our talented Support Engineer Staff take a closer look at your project file and setup within a support case.
6 Replies
Hi, EduFocal Business!
I'm sorry to hear that you're experiencing this issue when attempting to add or replace an audio file. I'm happy to help troubleshoot and have a few clarifying questions to narrow down the issue.
If the issue persists, please let me know so I can connect you with one of our Support Engineers, or feel free to reach them here!
Hi Kelly,
I am working from my local hard drive.
It is happening in one specific story file.
It is happening for more than one audio. However, it happens only after I have added or replaced a few audios.
I have tried replacing and inserting the audio file. However, it freezes after a few replacements or after I insert a few new files.
No, I have not tried importing the files into a new storyline file. I will try that.
Hello EduFocal Business!
Thanks so much for sharing this information with us. Sorry to hear you've hit this snag when inserting/replacing audio into this specific .story file. I understand how frustrating that can be!
I wanted to first check in on the status of things. Have you had any luck with importing into a new Storyline 360 file?
If you're still experiencing this behavior, I'd recommend you make a repair of Storyline 360.
Please let us know if that helps. We'd be happy to assist you further within a support case.
Have a nice start to your week!
Hi Luciana,
I have imported the files into a new storyline file, and I am having the same issue.
I have also tried the repair storyline option. I did this twice before trying to import the files into a new storyline file.
However, I am still unable to import the sounds and save the file before it crashes.
Hello EduFocal Business,
Thanks for sharing this information with us. I'm sorry to hear that you are still experiencing this issue with Storyline crashing.
I recommend double-checking that Storyline 360 is running on the latest version. The most recent release is (Build 3.73.29904.0).
Here's how:
Update Authoring Apps
Please let me know if this resolves the issue. If you are still having difficulty, we'd be happy to have our talented Support Engineer Staff take a closer look at your project file and setup within a support case.
Hi Luciana, Yes, I have tried updating the tool and I still have the same issue.
I will submit the case.