First, you may want to make sure you're working with only local files. If the files are located on any external sources, you may run into some trouble.
If you are experiencing unexpected issues using Articulate software, here are some tips for managing your files which can help prevent issues.
1. Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
3. Avoid using special characters, accents or symbols in your file names.
If the files are local, it may be an issue with the installation or the system, itself. You can follow these steps to do a repair of Storyline, and then try the file again.
Let us know what works, and if you continue to have difficulties you can always submit a Support Case.
1 Reply
Hi Steve,
First, you may want to make sure you're working with only local files. If the files are located on any external sources, you may run into some trouble.
If you are experiencing unexpected issues using Articulate software, here are some tips for managing your files which can help prevent issues.
1. Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
3. Avoid using special characters, accents or symbols in your file names.
If the files are local, it may be an issue with the installation or the system, itself. You can follow these steps to do a repair of Storyline, and then try the file again.
Let us know what works, and if you continue to have difficulties you can always submit a Support Case.
This discussion is closed. You can start a new discussion or contact Articulate Support.