Storyline - MP3 audio not playing automatically in review or rise

Hi Folks,

I have a glitch with storyline at the moment.   Two slides, the first one is a mobile phone, the second it the phone ringing.   It plays automatically when viewed on storyline and all the settings are correct.  However it doesn't play automatically when published to review or inserted into rise.   The audio is on the second slide.  Any ideas?  

1 Reply
Ren Gomez

Hi Shakira,

Thanks for reaching out! What you're seeing is expected behavior in both previewing in Storyline and viewing in a browser. Some web browsers, such as Google Chrome and Safari, no longer allow audio and video content to autoplay.

To make sure media plays correctly throughout your course, set the slide that comes before each audio clip and video to advance only when learners click a button or interact with it in some way.

You can read more about it in this article below, but essentially in a published environment, you'll have to have the user interact with the course somehow before experiencing media.