Storyline not Installing

I am trying to install Storyline 2 or Storyline 360 on a Virtual Desktop (VDI) through a Citrix link.  Currently using Storyline 2 (registered user) on a laptop and the VDI is a persistent desktop that can be opened on any computer in the event that the laptop fails (I work remotely and repair would take several days to weeks.)  Installation on the VDI is failing for both Storyline 2 and 360.  Any solutions to this?

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