What could be causing this!!!???

Jul 20, 2016

I get this in Storyline 2 when I preview a scene. I think it may have something to do with an animation. It happens to a SL2 file on a desktop PC that I copy from another PC(laptop). The version on the laptop is fine but I need to work on this file on a desktop machine as well. Any suggestions? Thanks.

2 Replies
Ali Goulet

Hi Lou,

Thanks for reaching out here! How are you transferring your files to the desktop machine from the laptop? When moving files from one computer to another, you'll want to make sure to zip the file on your local drive before moving it. Then on the new machine, be sure to put the zipped file on your local drive before fully extracting and accessing it. This will help prevent corruption in the file itself.

If you've been following this suggested workflow, I'de like to know if this is only happening in that one file or if you're seeing it in any file you're attempting to preview in Storyline 2 on your desktop. Importing your slides into a new file may fix this if the former is the issue or you may need to repair your software to fix erratic behavior if the latter.

Also, please check out our minimum system requirements for Storyline 2 to make sure that your desktop computer meets them. 

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