Good morning everyone! So, I started the 30-day articulate 360 trial, with hopes of downloading the Articulate Storyline app. However, after downloading this to my desktop, I noticed that it is only doing web-based (a new page on the internet) applications. It is not actually opening Articulate Storyline that we see on a desktop. What can I do to have Articulate Storyline on my PC Laptop? I've attached a screenshot of what comes up when I click the "Articulate 360" desktop icon.
I'm very sorry to hear that you ran into this snag.
We are currently tracking a known issue in Storyline 360 Update 82 that is preventing the desktop apps from appearing in the Articulate 360 Desktop app. If you are still experiencing the issue, this article explains how to resolve it:
I've added this community post to the bug report so we can notify you when a permanent fix is released. Let me know if this works for you, and we apologize again for the inconvenience.
I want to share some good news about today's update (Update 83) for Storyline 360! Downloading today's update will permanently fix an issue you recently ran into with the Desktop App section appearing blank after last month's update (Update 82).
The problem originated from our changes to the Articulate 360 Desktop App to introduce the Storyline 64-bit version. Downloading today's update should prevent the problem from happening. Installing the update is super easy; here's how.
Also, today's update delivers another improvement to the Text to Speech feature called SSML support. This allows you to tweak text-to-speech speed, pronunciation, and insert pauses. Click here for the support article.
If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you!
2 Replies
Hi Laura,
I'm very sorry to hear that you ran into this snag.
We are currently tracking a known issue in Storyline 360 Update 82 that is preventing the desktop apps from appearing in the Articulate 360 Desktop app. If you are still experiencing the issue, this article explains how to resolve it:
I've added this community post to the bug report so we can notify you when a permanent fix is released. Let me know if this works for you, and we apologize again for the inconvenience.
Hi Laura!
I want to share some good news about today's update (Update 83) for Storyline 360! Downloading today's update will permanently fix an issue you recently ran into with the Desktop App section appearing blank after last month's update (Update 82).
The problem originated from our changes to the Articulate 360 Desktop App to introduce the Storyline 64-bit version. Downloading today's update should prevent the problem from happening. Installing the update is super easy; here's how.
Also, today's update delivers another improvement to the Text to Speech feature called SSML support. This allows you to tweak text-to-speech speed, pronunciation, and insert pauses. Click here for the support article.
If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you!