Have been working on a project for 2 weeks now. It's a big project but workign fine. Came to work on it today and it is all there but when I preview or publish it just whirls a big circle of death at me.
Getting concerned as the project needs to be ready for Friday.
Hi Beckie, I'm glad you reached out! I know that had to be a scary feeling, especially with a deadline looming ahead.
I took a peek into your case, and it looks like Eloisa got you sorted out! If you need any more help, feel free to reach out to her or reply to this thread. Good luck on the rest of your project!
Beckie had a private case with our Support Engineer, Eloisa.
Are you also having trouble with Storyline not appearing in preview mode? If you can tell me what version of Storyline you're using and a little more about what's happening, I can point you in the right direction!
I am using storyline 3. The course just keeps spinning in preview mode and when published to our LMS it keeps spinning as well.
The course is a simulations and modules 1 and 3 work fine. I am able to preview each slide 1 by 1 but cannot view the entire project in preview or in the LMS.
It sounds like there may be a corrupt slide in your course. Our team can help you locate the troublesome slide, if you'd like. Simply send your file to us by clicking here, and we'll take care of the rest!
Also, it looks like your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it. :)
Glad you found the culprit! It's hard to say what could have caused the slide to become corrupted--did you copy/paste objects from outside Storyline onto the slide? Are these slides imported from PowerPoint?
Deleting and rebuilding the slide from scratch should do the trick. If you find you're still having trouble after that, reach out to us here for help!
7 Replies
Hi Beckie, I'm glad you reached out! I know that had to be a scary feeling, especially with a deadline looming ahead.
I took a peek into your case, and it looks like Eloisa got you sorted out! If you need any more help, feel free to reach out to her or reply to this thread. Good luck on the rest of your project!
Hi, what was the issue? I dont see Eloisa response.
Hi Wendy,
Beckie had a private case with our Support Engineer, Eloisa.
Are you also having trouble with Storyline not appearing in preview mode? If you can tell me what version of Storyline you're using and a little more about what's happening, I can point you in the right direction!
Hi,
I am using storyline 3. The course just keeps spinning in preview mode and when published to our LMS it keeps spinning as well.
The course is a simulations and modules 1 and 3 work fine. I am able to preview each slide 1 by 1 but cannot view the entire project in preview or in the LMS.
Thanks
Hi Wendy,
It sounds like there may be a corrupt slide in your course. Our team can help you locate the troublesome slide, if you'd like. Simply send your file to us by clicking here, and we'll take care of the rest!
Also, it looks like your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it. :)
Hi,
I did in fact have a corrupt slide that I deleted. Any tips on preventing slides from getting corrupted? And is just deleting that slide enough?
Hi Wendy,
Glad you found the culprit! It's hard to say what could have caused the slide to become corrupted--did you copy/paste objects from outside Storyline onto the slide? Are these slides imported from PowerPoint?
Deleting and rebuilding the slide from scratch should do the trick. If you find you're still having trouble after that, reach out to us here for help!
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