Storyline not uploading for review

Hi Patrick

Have you tried another project file to see if it works?

Have you tried creating a new project file and importing the slides in and uploading.

Hello Patrick and welcome to E-Learning Heroes :)

Thanks for reaching out and sharing what you are running into. 

To follow Wendy's train of thought:

• If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.
• If it's happening in any/all files, you should conduct a repair of your software.

No Problems, I'll try that thanks!

I had a go at importing it into another project and uploading from there but this also hasn't worked, I have the same result. Is there some sort of file size cap? The project is extremely large is the thing.

Thanks for popping back in to share an update on your troubleshooting, Patrick.

Does this mean that you are unable to replicate the issue on a smaller project file?

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Hi Leslie,

No problems however I do not think it is a problem with the project itself as I have tested it on many other projects and my other colleagues are having this issue too. However, I was able to upload the project while I was at home but on the work wifi and ethernet connections (which is great internet) we still have the issue.

any ideas?

Thanks,

Interesting, Patrick. Thanks for the update.

It sounds like it may be an issue within your work network and/or firewall. Can you take a look at this article and allowlist the domains needed for Articulate 360? 

If you still run into difficulty, then with your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.