Storyline notify learners when they have lost internet connection

Hi I was reading this support article about Storyline informing the learner when their internet connection has been lost and it states that it currently only works with Flash published files. Are there plans to have this function also for HTML5 published files? 

thanks Gerry

 

https://articulate.com/support/article/Storyline-360-and-Storyline-3-Let-Learners-Know-When-They-ve-Lost-Their-Internet-Connection

6 Replies
Dale Lape

I just saw this after I made a post asking the same thing.  Has anything been updated for this yet?

Also I noted in my post if the connection is lost in FLASH version it gets stuck in an endless loop asking if you want to re-try or cancel, and you can not get out until the connection is re-established.  Is there not a more elegant way to allow exit if no connection?   Basically saying you have no connection, do you want to re-try or Exit.  Thanks

Dale Lape

You said "...This feature hasn't made it to the top of our roadmap ...", could you possibly give me an idea where this is on the "roadmap"?

Is it near the top? Is it likely (or not likely) in the next 3, 6, or 12 months?

FLASH support is going away at the end of 2020, as I'm sure you are aware. So we are making a major push to build everything in HTML5. (Using Articulate 360 being the goal.)

With that said, it has been a push by upper management to know when our Computer Based Training Courses (CBTs), loss their connection.

Currently the HTML5 version is sending the session time every minute, but when it is disconnected our LMS properly sends a failed status back, but Articulate 360 CBTs do nothing with this information. (see debug session below)

The FLASH version does respond when a COMMIT fails by putting up a message "The method CommitData failed sending data to LMS. Retry?"

We would like to see HTML5 version do the same type of thing, with a "....Retry or Exit?". Thanks in advance for information on the time frame or probability of when this may be done.

[cid:image001.png@01D5A476.A50D0DD0]

Dale K. Lape
System Engineer II
200 Newberry Commons
Etters PA 17319
Phone: 717-761-2633 ext. 5350
Email: Dale.K.Lape@riteaid.com

Matthew Bibby
Dale Lape

Currently the HTML5 version is sending the session time every minute, but when it is disconnected our LMS properly sends a failed status back, but Articulate 360 CBTs do nothing with this information. (see debug session below)

Maybe you could modify the published output to give an alert or something when this happens?