Occasionally my Storyline courses, which I currently host using Google Drive, will stall or crash and refreshing the page will result in a 404 message, forcing the viewer to reenter the url or re-click the corresponding link. I can't think of a reason this should occur. Is there a way to prevent this from happening?
Do you have a link to the course so that I could test it as well? Have you looked to see if the same behavior occurs when loading the content to another site? There are a few options as detailed in this article. Also what browser have you tested this in?
Now that you mention it, it doesn't seem to be an issue with Dropbox. That's good, though obviously I'd like to clear up whatever the issue is with Google Drive. Here's the drive link: bit.do/c217lesson04. I've tested that one on Chrome, Firefox, and Safari, and on both a Mac and PC. (Dropbox for comparison: http://bit.do/bmEnQ)
Thanks Zac for sharing those links here. I opened the Google drive one and left it there for about the last hour while I navigated through other browser tabs in Chrome and in new browsers in Firefox as well (latest versions of each on a PC) and I revisited the page and was able to navigate through using the player navigation buttons and the menu as well. I didn't run into any 404 errors with that version.
Could there be security restrictions where you're accessing it that'll cause content like this to time out or need to be reloaded? Perhaps overall internet connection issues? I'm guessing a bit at this point...especially since in works in Dropbox.
Considering the number of complaints I've received, I'm surprised the google-hosted player continued working for you. The issue has been replicated across different networks, computers, and browsers, so I'm willing to rule those out. If you can't figure it out, so be it.
Yeah, no issues here Zac - I let it stay open for a while too and kind of forgot about it while clicking around and coming back to it, it still it was able to navigate successfully.
7 Replies
Hi Zac,
I haven't seen that before - are you seeing this across browsers and different internet connections/networks?
Yeah, it's not just me. It usually happens after leaving the player open for a while or upon returning to the player after browsing another tab.
Hi Zac,
Do you have a link to the course so that I could test it as well? Have you looked to see if the same behavior occurs when loading the content to another site? There are a few options as detailed in this article. Also what browser have you tested this in?
Now that you mention it, it doesn't seem to be an issue with Dropbox. That's good, though obviously I'd like to clear up whatever the issue is with Google Drive. Here's the drive link: bit.do/c217lesson04. I've tested that one on Chrome, Firefox, and Safari, and on both a Mac and PC. (Dropbox for comparison: http://bit.do/bmEnQ)
Thanks Zac for sharing those links here. I opened the Google drive one and left it there for about the last hour while I navigated through other browser tabs in Chrome and in new browsers in Firefox as well (latest versions of each on a PC) and I revisited the page and was able to navigate through using the player navigation buttons and the menu as well. I didn't run into any 404 errors with that version.
Could there be security restrictions where you're accessing it that'll cause content like this to time out or need to be reloaded? Perhaps overall internet connection issues? I'm guessing a bit at this point...especially since in works in Dropbox.
Considering the number of complaints I've received, I'm surprised the google-hosted player continued working for you. The issue has been replicated across different networks, computers, and browsers, so I'm willing to rule those out. If you can't figure it out, so be it.
Yeah, no issues here Zac - I let it stay open for a while too and kind of forgot about it while clicking around and coming back to it, it still it was able to navigate successfully.
This discussion is closed. You can start a new discussion or contact Articulate Support.