Storyline Publish - Progresses through Slides - returns to Publish

Jun 14, 2013

I have a Story project that I renamed.  I was able to publish before I renamed the story.

After I renamed it - I tried to publish the file - the Publish Menu Appears - I clicked Publish - it processed all 25 slides and then it returns to the publish menu.  It didn't complete successfully.

The output folder only includes:

- Mobile directory

 - Story_content directory

- Temp directory

- Metal.xml file

I tried publishing on another machine, I tried uninstalling Storyline and reinstalling, I tried renaming the file back to the original name - none of these have worked.

Any ideas?

1 Reply
Leslie McKerchie

Hi Lynn,

Thank you for providing the details in the troubleshooting that you've already done and I'm sorry that you are having such a tough time.

Just a few things I'd like to mention: 

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

You may have some file corruption, and instead of just re-naming the file perhaps you should import your project into a new project as explained here.

If you are not able to reach a resolution, you could always send us the file.

You'll be able to attach the .STORY file on the second page of the following form:

Articulate Support - Submit a Support Case

Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.
Have a great weekend!

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