Resources missing from published story

Mar 13, 2017

Geoff Rankins
By Geoff Rankins

Hi

I have a number of resources I want to make available to delegates. I've attached them to the story using the Resources tab under the Player. They are all PDFs.

When I publish the story, an external_files directory is created under the story-content directory, but the external_files directory is empty. If I manually copy the PDFs into the external_files directory in the published story, they can be accessed from the Resources tab within the published story as expected.

So Storyline 2 knows there are resources, it knows their names, it expects to find them in the external_files directory into the published story, but it doesn't actually publish these resources.

Does anyone have any clues?

3 Replies
Linda Lorenzetti
7 years ago03/13/17 at 2:30 pm (UTC)

Did you attach the files locally from your own computer, or did someone else add them?

If I add files to the resources tab and then someone else uses the working file, the links to the resources will be broken and will need to be re-linked.  This is because the links are made directly to my computer and not anyone elses.

If this isn't the case, I'm not sure why it's not working.

Geoff Rankins
7 years ago03/13/17 at 7:23 pm (UTC)

Hi Linda

I do most development work on a desktop PC, but also use a Surface Pro to make use of commute time. The relative paths to the resources on both machines are identical, but the absolute paths are different. I think your reply means that Storyline 2 uses an absolute file reference for resources, which is broken if I change machines.

Because Storyline 2 doesn't handle large stories, I have had to split most of my courses into smaller sessions, linked by a menu. In the current course, I have over 15 sessions each needing access to 5 PDFs. So for this course, before I publish it, I'll have to re-establish 75 file references, every time I publish it.

How do I raise this behaviour as a bug?

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