Storyline Record Not Capturing Screen Properly

When selecting full screen, chose window or manual resize to record a screen in Storyline, what is actually captured is only one corner of my screen.

See attached file.

I have two monitors in addition to my laptop monitor. But with selection options available in Storyline, this isn't a consideration.

Is this a known issue?

Does anyone have a suggestion as to how I can capture the exact screen or window?

2 Replies
Ashley Terwilliger-Pollard

Hi Stephen,

What version of Storyline are you using? We've seen issues with screen recording capturing on odd display when you're using a different DPI setting in the monitors and laptop screens. Can you check your DPI settings? We'd typically recommend using 100% or 96 DPI. 

Have you also tried disconnecting from one or both of the monitors?